Staff Software Engineer- AI Agent Evaluations

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ .

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here .

About the Role

This Staff Engineer role sits at the intersection of engineering, applied AI, testing and developer experience. You will define and lead the discipline of testing AI agents, evaluating LLM behavior, and ensuring the reliability of agentic systems operating in production. It requires deep engineering rigor, original thinking about what "correctness" means for non-deterministic systems, and the ability to build eval infrastructure and developer tooling that the entire engineering org depends on.

Expert in building and maintaining Retrieval-Augmented Generation (RAG) pipelines, with a deep focus on strategic data chunking and data quality enforcement. Experience in establishing pre-retrieval data quality gates to optimize vector search accuracy, minimize retrieval-induced noise, and significantly reduce LLM hallucination rates in production-deployed agent systems.

You will establish quality standards for how ID.me ships AI-powered features safely, mentor engineers across teams on AI testing best practices, and partner directly with product and platform teams to embed quality into every stage of agent development.

What You'll Do

Define AI Quality Standards: Own the framework for how ID.me evaluates, validates, and monitors AI agents — from prompt-based features to fully autonomous multi-step workflows.

Build Eval Infrastructure: Design and maintain evaluation pipelines for LLM outputs, agent behavior, tool use, and multi-turn interactions across development, staging, and production environments.

Production Observability for Agents: Instrument agentic systems for behavioral drift, regression, and failure modes that traditional metrics miss — latency, correctness, hallucination rate, tool misuse, and policy adherence.

Agentic Test Strategy: Lead the design of test suites that handle non-determinism — red-teaming agents, golden dataset construction, LLM-as-judge pipelines, and property-based testing for AI outputs.

Champion Developer Experience: Build the internal tooling, feedback loops, and testing workflows that make it fast and safe for engineers to develop and ship AI features with confidence. Reduce friction in the agent development inner loop — local testing, fast eval runs, and clear signal on regressions.

Drive AI-First Engineering Culture: Raise the quality bar across the engineering org by establishing patterns, tooling, and education for how teams write, test, and deploy AI features responsibly.

Cross-Team Collaboration: Partner with Security, Platform, Product, and AI/ML teams to embed quality gates into agent development workflows.

Mentorship: Guide senior and mid-level engineers through evaluation design, observability strategy, and testing approaches specific to AI systems.

Basic Qualifications

Bachelor's degree in Computer Science, Engineering, or equivalent experience

8+ years building and operating production software systems

Demonstrated experience evaluating or testing LLM-powered features or autonomous agents in production

Proficiency with AI-assisted development tools (Claude Code, Cursor, or equivalent) — you build with AI every day

Strong backend engineering fundamentals in Python, Java, Go, or equivalent

Experience designing test infrastructure, CI/CD quality gates, or evaluation pipelines at scale

Experience improving developer experience — building internal tooling, reducing toil, or accelerating engineering workflows

Proven ability to lead cross-team technical initiatives and influence engineering standards

Strong written and verbal communication across engineering, product, and leadership

Experience building eval frameworks for LLM agents (e.g., correctness graders, LLM-as-judge, human-in-the-loop evals, benchmark dataset curation)

Familiarity with agentic frameworks (Claude API / Anthropic SDK, BrainTrust, LangChain, LangGraph, CrewAI, or similar)

Production monitoring experience for AI systems: behavioral drift detection, output sampling, shadow scoring

Red-teaming or adversarial testing experience for AI models or agents

Preferred Qualifications

Background in identity verification, fraud detection, or regulated industries

Familiarity with Anthropic's model evaluation methodology or similar published eval research

Experience with observability tooling (Datadog, OpenTelemetry) applied to AI workloads

Track record of building developer tooling or platforms that other teams adopt widely

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA Pay Range

$194,000 — $253,000 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other charac