Staff Software Engineer, Messaging Experience

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

We're looking for a Staff Engineer for our Messaging Experience team, responsible for building, maintaining, and evolving Canvas, our flagship product. That means supporting the orchestration and sending of messages for clients worldwide. Our products rely on sophisticated real-time and batch processing of massive amounts of data, providing analytics, automated decision-making, and an industry-leading customer engagement tool. With Canvas, our customers are provided a powerful, visual programming interface that allows them to target and tune their product’s messaging for maximum engagement across their user base.

In this role, you will bridge the gap between the customer-facing dashboard and the underlying orchestration engines which power delivery. You will split your time between division-wide technical leadership and hands-on work for critical projects. You will partner with engineering managers and technical leads embedded in teams to ensure our architecture supports a maturing suite of channels, while collaborating with senior leadership on initiatives that ensure a consistent, high-quality experience across the entire division.

In this role you will:

Partner on the technical vision and quality bar for the division. Drive architectural direction, define best practices, and ensure teams have a clear path to resolving persistent quality and technical debt issues

Lead large, ambiguous projects end-to-end. Drive efforts that span multiple teams from initial problem framing and design docs through implementation, rollout, and operational support

Support maturing channels. Help teams evolve their stacks to support more sophisticated marketing use cases, ensuring that foundational primitives are flexible and robust

Mentor engineers at every level. Simplify hard problems, connect technical decisions to business outcomes, and raise the bar through code review, architecture review, and pairing

Champion reliability and operability. Improve observability and tighten error handling across the dashboard and delivery layers, advocating for incremental rollouts and reducing division-wide incidents

Deliver code. Staff Engineers at Braze are hands-on; you will design and build the foundational systems and frameworks that act as a force multiplier for the organization

Recent and ongoing work across the division includes:

Developing shared frameworks for our orchestration tools to ensure a consistent experience across all messaging channels

Evolving the dashboard to support real-time feedback and sophisticated automated flows for building, testing, launching and analyzing user journeys

Building platforms and code-generation tooling that allow teams to automate delivery of sophisticated user journeys which cater to our customer’s most demanding needs

WHO YOU ARE

Have 7+ years of software engineering experience, including meaningful time as a technical leader influencing multiple teams or complex product systems

Experience building foundational backend systems at scale and working on complex and performant web-based user interfaces

Are comfortable working across the full stack. You have experience in Ruby on Rails and are proficient in modern frontend environments (TypeScript, React) where customers configure their experience

Have designed and shipped foundational infrastructure. You've built frameworks, libraries, or platform services used by many other engineers to build product features

Bring strong architectural judgment. You know when to invest in abstraction, when to keep things simple, and how to make technical bets that support a maturing product suite

Are an effective communicator and mentor. You can translate technical debt into business risk and elevate the engineers around you through coaching and clear technical vision

Have a track record of identifying highest-leverage work. You can build consensus across different teams and drive projects to completion with minimal direction through high ambiguity

Bonus experience:

Experience building or maintaining shared component libraries or design system primitives

Experience with real-time systems or event-driven architectures as they relate to message orchestration

Experience with developer experience tooling, such as code generation, scaffolding, or CI/CD for large-scale codebases

Experience maturing a product from "early stage" to "enterprise scale" without losing developer velocity

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $184,000 - $299,812/annually, with an expected On Target Earnings (OTE) between $204,000 - $332,400/annually (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into