Staff Technical Product Manager - Workshop Operations

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Overview

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Staff Technical Product Manager – Workshop Operations, you will lead the strategy and execution of Scout’s digital workshop operations ecosystem, with a strong focus on Mobile Service and Scout’s internal service digital products.

This role is critical in the pre–Start of Production phase and is focused on building foundational workshop and third-party integrations from the ground up. Own Scout’s digital products that support Mobile Service management, including fleet management, intelligent dispatching and tracking for an enhanced Scout mobile service experience. You will work closely with Aftersales Business, Retail Operations, and IT to deliver scalable, reliable, and operationally sound solutions across Scout’s direct-to-consumer retail network.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

What You’ll Do

Define and Lead Strategy

Own the product vision, strategy, and roadmap for digital workshop operations platforms, centered on mobile service and internal Scout service systems.

Lead early-stage definition and execution of mobile service ahead of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists.

Champion a modern, API-first, data-driven approach to Scout’s service operations that prioritizes system reliability, operational efficiency, scalability and ease of use for Scout’s direct-to-consumer retail network.

Be accountable for the mobile service management performance across Scout’s direct-to-consumer retail network, ensuring reliable, consistent service execution at every location.

Service Operations - Problem Solving

Navigate high levels of ambiguity inherent to 0–1 product development, making informed tradeoffs while requirements, partners, and operational constraints evolve.

Ensure the quality of the service experience remains both accurate and consistent within mobile service management applications and other Scout systems and product landscape

Support operational scalability as Scout’s mobile network grows and Scout processes mature.

Steer integrations that enable consistent service execution independent of location, reducing operational variability and reliance on manual process differences.

Lead Product Development

Lead end-to-end product development for mobile service, from initial discovery through delivery and continuous improvement.

Partner directly with external partners and providers to:

Define technical tracking mechanisms, location data frequencies, and ETA calculation logic.

Coordinate API performance tuning, version upgrades, and cross-platform mapping compatibility.

Collaborate with Technical Service, Retails Operations, and IT stakeholders to:

Integrate booking constraints, technician availability, mobile capacities, parts readiness, and customer preferences with internal platforms.

Enable seamless digital workflows for mobile service technicians and retail customers.

Support secure data exchange requirements between vehicle telemetry systems and scheduling databases.

Translate complex operational workflows and mobile service policies into clear technical requirements, automated scheduling algorithms, and system logic.

Integration & Technical Ownership

Oversee the design, development, and troubleshooting of Scout internal digital products.

Ensure smooth data migration, synchronization, and data integrity across all integrated systems.

Evaluate, document, and optimize integrations using REST APIS, web services, and structured data formats (JSON, XML).

Define error handling, monitoring, and support processes to minimize operation disruption.

Collaborate with third-party vendor to resolve defects, validate upgrades, and maintain system performance.

Stakeholder Relationships

Serve as a trusted technical advisor to internal teams and external partners, translating mobile service needs into scalable technical solutions.

Work closely with:

Retail Operations to ensure systems support real-world service execution.

IT & Engineering to align on architecture, security, and platform standards.

Technical Service to ensure accurate diagnostics and telemetry workflows.

Drive alignment across stakeholders on priorities, scope, and delivery timelines.

Operationalize Products

Lead rollout and adoption of workshop operations capabilities across Scout’s direct-to-consumer retail network.

Establish operational readiness criteria for new integrations and feature releases.

Drive Technical Excellence

Partner with Scrum teams to ensure scalable, resilient, and secure integration architectures.

Establish best practices for API versioning and data validation.

Proactively identify technical risks, integration gaps, and opportunities to simplify system interactions.

Ensure solutions meet enterprise security, privacy, and reliability standards.

Measure Success

Define KPIs related to workshop operations performance, including routing accuracy, data synchronization, integration uptime, and error rates.

Monitor system health and retailer adoption using dashboards and operational metrics.

Use feedback from service specialists, technicians, and mobile managers to drive continuous improvement.

Measure impact on repair cycle time, operational efficiency, and data quality.

Location & Travel Expectations :

This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC .

This role requires 4-5 days per week in the office, with regular in-person meetings and events.

Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Bachelor’s degree in Computer Science, Engineering, Business, or a related field.

MBA or advanced technical degree prefer