Stars Population Health Measure Optimization Lead

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The Stars Population Health Business Intelligence Lead will help the team move from reporting activity to generating actionable intelligence. Success in this role will be reflected in stronger population visibility, clearer performance accountability, faster identification of improvement opportunities, more rigorous evaluation of initiatives, and better-informed decisions that support Stars performance and member health outcomes.

Description

Health Quality and Stars (HQS) is responsible for improving health outcomes and advancing the care experience of members and provider partners through quality solutions. HQS is committed to caring for customers and delivering high plan quality as rated by the Centers for Medicare & Medicaid Services (CMS).

The CMS Stars quality rating system evaluates Medicare Advantage and Prescription Drug Plans across measures that include preventive care screenings, health condition management, health outcomes, patient experience, and plan operations.

The Stars Population Health Business Intelligence Lead will provide advanced analytics, population insights, and reporting capabilities that enable the Stars Population Health Strategy team to improve performance among priority populations. The role will translate complex data into a clear understanding of performance drivers, member needs, program effectiveness, and opportunities for action across unpaneled members, new members, multi-gap members, and the Annual Preventive Visit enterprise strategy.

This role will partner across Stars and the enterprise to strengthen data availability, define meaningful performance measures, monitor outcomes, and create decision-ready insights. The role requires both deep technical expertise and strong business judgment, with the ability to influence stakeholders, establish shared accountability, and connect analytics directly to population-specific strategy and execution.

Key Responsibilities

Analyze member-level Stars, demographic, engagement, program, and operational data to identify performance drivers, emerging trends, and opportunities within priority populations.

Develop code, reports, dashboards, and repeatable analytical capabilities that support population strategy, initiative performance monitoring, and executive decision-making.

Create clear data visualizations, executive summaries, and strategic narratives for immediate colleagues, enterprise partners, and senior leadership.

Collate and manipulate data from multiple sources, including Oracle, SQL, Excel, and enterprise reporting environments, while documenting available data, dependencies, quality considerations, and gaps.

Build population definitions, segmentation approaches, baselines, targets, and measurement frameworks for unpaneled members, new members, Pragmatic Planner segments, multi-gap members, and Annual Preventive Visit performance.

Conduct Stars performance and demographic analyses across relevant perspectives such as geography, contract, product, measure, member segment, intervention, and channel.

Own deep, holistic operational reporting for priority initiatives and provide regular executive-level rollups that clarify performance, risks, opportunities, and recommended actions.

Measure initiative effectiveness and member outcomes, identify what is and is not working, and recommend strategy adjustments based on evidence.

Monitor performance of critical populations within existing programs and assess how outreach and engagement efforts can be better coordinated to reduce unnecessary touchpoints and improve effectiveness.

Use forecasting, scenario analysis, and predictive techniques, where appropriate, to estimate opportunity, prioritize focus areas, and support resource allocation decisions.

Become a subject matter expert in member-level Stars measure specifications and the underlying data used to identify performance drivers and improvement opportunities.

Partner with strategy, clinical, operations, technology, member-facing, provider-facing, and analytics teams to improve data accessibility and embed population insights into enterprise tools and routines.

Provide independent, data-supported recommendations and influence cross-functional partners to create shared accountability for Stars Population Health priorities and results.

Support the design and evaluation of targeted, longitudinal strategies for hard-to-reach populations, balancing optimization of existing programs with selective innovation.

Key Competencies

Advanced analytical thinking and data interpretation

Business intelligence and data visualization

Population segmentation and opportunity sizing

Performance measurement and outcomes evaluation

Strategic storytelling and executive communication

Cross-functional influence and relationship management

Independent judgment and strategic decision-making

Prioritization and execution in a fast-moving environment

Use your skills to make an impact

Required Qualifications

Bachelor's degree and 8 or more years of technical, analytics, business intelligence, or equivalent experience

Experience analyzing complex data to solve a wide variety of business problems and shape strategic direction

Advanced experience working with large, complex data sets in a large organization

Proficiency in SQL and Microsoft Office applications, including Excel and PowerPoint

Experience developing data visualizations and business intelligence solutions, including Power BI or a comparable platform

Advanced understanding of healthcare-related data and the ability to connect analytic findings to business and member outcomes

Demonstrated ability to evaluate data, develop a clear point of view, tell a compelling story, and make actionable recommendations

Ability to lead through influence, build trust across partner teams, and confidently present to senior and executive leadership

Strong written and verbal communication skills, with the ability to tailor technical information to the audience

Ability to manage multiple priorities, accelerate work, and deliver under tight deadlines

Preferred Qualifications

Advanced degree in a quantitative, business, public health, or related discipline

Advanced proficiency in SQL, SAS, Python, or other analytical programming and data systems

Expertise in data mining, forecasting, simulation, predictive modeling, experimentation, or causal evaluation

Experience creating analytics solutions in healthcare, managed care, or Medicare Advantage

Knowledge of Medicare Stars measures, HEDIS, preventive care, member engagement, and/or quality improvement

Experience developing population segmentation, program measurement, and executive reporting for complex initiatives

Agile, product management, or project management certification

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job rela