Store Growth Manager

Brief Job Description :

Store Growth Manager is tasked with ensuring the smooth and efficient operations of the store, with a strong emphasis on creating visually appealing merchandise displays and delivering exceptional customer (ABs)experiences. Managing and Planning Events inside Store , training and relationship with customers (ABs).

He will be responsible for contributing in Growth of the Store by executing the Plans shared with them from HO Team of Franchise Department .

Key Responsibilities:

Visual Merchandising:

Implement the VM Guidelines as shared by HO Team .

Ensure the Zone Flow Guidelines and Correct Usage of Brandings and Signage .

Sales and Customer Experience:

Execute plans to Achieve Sales Target.

Deliver Excellent Customer Service and Store Ambience Standards

Train the Staff at Store to align them with company Guidelines .

Should be able to Explain the Product Features by having Good Product Knowledge .

Track and analyze sales data to evaluate store performance and identify areas for improvement,

Understands the sales reports and and share recommendations basis Trend .

Data maintenance of customer inflow

Store Operations:

Supervise daily store operations, as per defined SOPs and DILO Program .

Ensure the store is clean, well-organized, and compliant with health and safety standards.

Ensure compliance with all company policies, legal regulations, and industry standards as per checklist.

Training and Activities Management:

Provide ongoing training on product knowledge, Promotions and customer service.

Follow-ups and relationship building with local ABs.

Manage activities, training & promotional schedules driven from Head Office .

Support local ABs to drive training plans in WW.

Out store activity support in near by area

Support in New Store Opening (NSO) as & when required

Inventory Management:

Oversee inventory levels, manage stock replenishment, and conduct regular stock takes to maintain accuracy.

Coordinate to ensure timely and accurate stock deliveries.

Key Result Areas:

Store Sales Achievement %

Customer satisfaction

Inventory Accuracy.

Visual Merchandising uniformity.

Developing Self - Learning Effectiveness

Grievance handling.

Drive activities – Trainings, Product knowledge and customer engagement

Skills required:

Communication skills & English/Hindi & Regional Language.

Basic knowledge in MS Office

Analytical and problem- solving.

Familiarity with retail management software, POS systems & basic IT skills.

Educational / Professional Qualification:

Graduation/PG

Work Experience:

3-5 yrs from Retail Industry.

Competencies Required:

Customer Service Expertise

Multitasking

Inventory Management

Analytical Skills - Business Data Understanding

Process Oriented – Discipline and Punctuality