Store Manager

Overview

The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors

Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors

Manage and resolve customer relations issues

Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines

Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition

Lead and delegate, as appropriate, the execution of all company initiatives

Plan and facilitate leadership meetings and ensure consistent communication to all positions

Promote and create a positive work environment, and effectively resolve associate relations issues

Own the physical inventory process and the development and implementation of store strategy to reduce shrink

Ensure standard operating procedures are followed, including damages, transfers and other compliance related items

Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies

Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities

Create weekly schedules, manage store payroll budget and other controllable expenses

Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide

Manage, reinforce and is accountability to all activities related to providing a safe working environment

Ensure that housekeeping and maintenance of store is executed properly

Lead with professionalism and behaviors guided by the Company values

Key Success Criteria

Minimum 3-5 years of retail Management experience, clothing preferred

Ability to foster an environment of exceptional customer service and optimize the Company selling model

Ability to effectively delegate, follow up and communicate with all levels of the organization

Ability to assess talent, coach, develop and manage performance

Business acumen with strong strategic and analytical skills

Schedule flexibility to include evenings, weekends and non-business hours

Ability to manage complex and competing priorities through time management and organizational skills

A professional demeanor that reinforces brand and company standards