Store Manager, Lisboa ECI

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• •Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• •We have the best team in the world and believe in paying competitively and rewarding for high performance.
• •Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• •We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• •We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
• •We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

As a Tory Burch Store Manager you are the ultimate ambassador of our brand.You’re accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.

A Day in the Life:

RESPONSIBILITIES

Drive the Business & Deliver Results

• •Achieve financial targets through a strategic approach focused on developing, monitoring and the improvement of measureable statistics that drive the business.
• •Oversee the development of clientele through leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a client business through your sales staff.
• •Development of business driving initiatives that build a repeat business or that attracts a new customer.
• •Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.
• •Ensure disciplined management of store expenses such as payroll/wages, supplies, associate wardrobe, etc.
• •Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement.
• •Be proactive in communicating about product buying & allocation according to your customer demographic & business potential.
• •Analyze, interpret & strategically apply data (both internal measures & external trends) to identify key issues and maximize your business; this includes reporting-out of key information to inform corporate partners.
• •Run your business with agility , changing direction & continuously improving based on key indicators and lessons learned.

Leadership & People Management

• •Lead by example and model behavior that reflects the company’s core values.
• •Translate the company’s overarching vision & strategy in a way that resonates with your team & maximizes your business.
• •Set clear goals & expectations and hold people accountable to a high standard of excellence.

Manage overall team performance & growth :

• •Recognize contribution of others and celebrate success.
• •Manage and monitor team morale & talent retention.
• •Provide clear feedback and regular coaching.
• •Foster team’s ongoing growth & development through both training & on-the-job learning.
• •Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner.
• •Leverage the DOR program to develop skillset and competencies in leadership team .
• •Utilize MTB, mid year and annual performance appraisals to help develop staff and ensure both store and company goals are met.
• •Empower your team to take initiative, drive results and self develop
• •Inspire your team to achieve their goals

Build a world-class talent pool.

• •High-quality recruitment & selection, both for open roles & proactively for the future.
• •Ensure that your team is diverse & reflective of your customer demographic.
• •Enable successful on-boarding of new staff.
• •Develop strong a succession plan to ensure staff is provided a clear career path.
• •Create & execute a strategy for effective store communications (team-based as well as one-on-one) to ensure that your staff is involved & updated.
• •Display a strong commitment to self-development and growth.

Create the Customer Experience

• •Lead by example & create an environment and a team that consistently delivers transformational customer experiences.
• •Create, model and manage a highly productive selling environment by providing consistent training & coaching.
• •Take ownership for the transformational experience in your boutique – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships.
• •Ensure visual merchandising and maintenance standards are met at all times.

Represent the Brand

• •Emulate, teach and coach the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude.
• •Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business.
• •Take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.
• •Contribute to the community in a way that is aligned with Tory Burch social responsibility initiatives & that helps us reach new customers & build brand awareness.
• •Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business.

Operational Excellence

• •Understand the importance of & ensure the efficient running of all store operations.
• •Consistently adhere to all operational procedures and guidelines.
• •Proficient and expert user of all core systems & technologies including but not limited to POS, Epicor/Web-IM, Client Book, i-Pad & Microsoft Excel and Word applications.
• •Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline).
• •Protect our assets by adhering to all loss prevention and operational policies & procedures.
• •Manage all inventory movement by ensuring the accurate & timely processing of mark-downs, transfers, RTVs & consolidations, damages and repairs, shipment receiving, customer sends, POS transactions, etc.
• •Ensure strong partnership with your DOS/MM and other Corporate Partners to ensure alignment & timely two-way communication.
• •Detail oriented with ability to multi task and prioritize work to produce desired outcomes

EDUCATION & PRIOR EXPERIENCE NEEDED

• •Undergraduate degree (business or fashion related discipline a plus).
• •5+ years experience in a luxury or service driven environment.
• •Proven track record of success.

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