Store PRO

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures:

Customer satisfaction and service quality (CSAT, repeat business)

Accuracy and efficiency in parts identification and order fulfillment

Sales performance (retail and wholesale transactions)

Responsiveness to customer inquiries (in-store and phone)

Team collaboration and support to peers

Adherence to store processes, systems, and operational standards

Responsibilities

The following primary responsibilities are not all inclusive:

Provide accurate automotive parts solutions to retail and wholesale customers

Deliver a consistently positive and engaging customer experience

Utilize product knowledge to assist customers and support team members

Operate systems including POS, inventory/catalog tools, and communication devices

Maintain high energy and customer focus in a fast-paced retail environment

Support store operations including transactions, inquiries, and general workflow

Build relationships with customers to drive loyalty and repeat business

Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.

Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.

Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.

Support continuous improvement initiatives related to store processes and operational standards.

Qualifications

Required:

High School Diploma or GED

Valid Driver’s License

Strong communication (verbal and written) and interpersonal skills

Customer-focused mindset with strong listening and problem-solving abilities

Willingness to learn automotive parts and technology systems

Preferred:

Experience in automotive, retail, or parts environment

Hands-on experience with vehicle repair or maintenance

Knowledge of inventory or cataloging systems

Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments

ASE Certification (not required)

Leadership

Demonstrates personal accountability and ownership of customer outcomes

Leads by example in delivering exceptional customer service

Supports team members by sharing knowledge and assisting with problem-solving

Contributes to a positive, collaborative, and high-performance team environment

Shows initiative in learning and career development

Organizational Structure

Reports to: Store Manager / Assistant Store Manager

Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction

Standing for extended periods and frequent movement within the store

Ability to lift and move automotive parts and materials (moderate weight)

Use of computers, phones, and POS systems regularly

Fast-paced environment requiring multitasking and responsiveness

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.