Store Supervisor

Work Location

ACE Liquor Discounter Cornerstone About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com .

About ACE Liquor

ACE Liquor is a great place to work, with a friendly atmosphere. We provide our Customers with vast selection of specialty liquors, beers and wines!

Each person at ACE plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with the respect and support you need to be a success.

Primary Purpose of Job

Provide supports to management of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

People Management Skills

Customer service driven, friendly, willing to talk to all customers

Promote a work culture that makes your store an inviting place to work

Be a role model who supports and inspires fellow team members

Delegate tasks to team members and set priorities in partnership with management

Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information

Provide guidance to team members while supporting management initiatives

Customer Offering

Deliver exemplary customer service

Greet customers when they enter the store and take customer to product when required

Generate sales by educating, advising, and suggesting products to every customer

Maintain a high level of service and product knowledge

Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints

Accountable for product rollouts and product launches in partnership with management

Understand and utilize local market tends in partnership with management

Evaluate programs and promotions for effectiveness and offer recommendations to management

Assist customer from store and/or offer car service when appropriate

Financial

Complete customer transactions on the Point-of-Sale (POS) device, including payment

Understand the POS system and all transactions that may arise

Ensure all cash handling policies & procedures are adhered to

Ensure all opening & closing procedures are done correctly

Complete end of day till reports

Ensure safe is locked at all times and deposits are secured

Day to Day Operations

Meet or exceed department financial targets through partnership with management

Ensure department follows merchandising and pricing guidelines

Assist in all operational duties in partnership with management

Ensure store is presentable and relay any maintenance issues to management

Manage communication (mail, email, voicemail) in absence of management

Manage ordering and receiving in partnership with management

Actively aim to increase and share product knowledge

Maintain inventory levels in partnership with management

Attend OHS and LP meetings and training sessions

Stock shelves and cooler with product

Set daily tasks for the store in absence of management

Review flyers, upcoming events, and promotions; execute appropriately

Participate in routine store maintenance and cleaning

Regulatory Adherence

Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to

Maintain First-Aid, LP and OHS Training

Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right

Ensure AGLC/BC LRS and other government guidelines are met

Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

Minimum, 1-year experience in retail environment

Minimum, 1-year supervisory experience (preferred)

Education

High School Diploma or equivalent

ProServe/Serving It Right Certification

First-Aid Certificate is considered an asset

Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities

Highly self-motivated

Customer service driven

Effective teamwork skills

Strong sales background

Strong communication skills (written and verbal)

Must be able to pass a Background Check

Must have access to reliable transportation

Occupational Health and Safety

Employees have the following basic rights:

Right to refuse unsafe work

Right to participate in the workplace health and safety activities through the Health and Safety

Committee (HSC) or as a Worker Health and Safety Representative

Right to know, or the right to be informed about, actual and potential dangers in the workplace

Employees responsibilities include the following:

Employees must work in compliance with OH&S acts and regulations

Use personal protective equipment and clothing as directed by SNDL Inc.

Report workplace hazards and dangers to your Manager or Health and Safety Representative

Report all accidents and incidents immediately to their Manager and document it in ThinkLP

Report all broken or damaged equipment to your Manager and document it in ThinkLP

Physical Requirements

Available to work a varied retail schedule, including evening and weekends

Able to safely lift up to 50 pounds

Able to stand for an extended period

Comfortable climbing ladders

Workplace Hazards

Robbery and shoplifting – psychological stress, violence, and harassment

Overexertion injuries

Lifting and Handling Materials

Slips, trips, and falls

Knives and broken glass

Why Work With Us?

At Ace Liquor we invest in our people. We provide educational reimbursement for industry related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.