Strategic Account Executive Lodging

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Strategic Account Executive, Lodging is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise lodging customers and driving long-term growth, expansion, and product adoption.

This role sits above day-to-day execution and partners closely with Customer Success Managers to ensure FreedomPay delivers against customer goals. The focus is on strategic engagement within the Lodging vertical, supporting brands such as Marriott, Hyatt IHG, and similar multi-location operators.

This is not operational account management or partner management. It is a senior, customer-facing role focused on executive alignment, industry expertise, and expanding FreedomPay’s footprint within large lodging organizations.

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Responsibilities

Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health

Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy

Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams

Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities

Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments

Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy

Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end

Monitor account health, adoption metrics, and expansion pipeline across assigned accounts

Bring forward lodging industry insights, best practices, and trends to guide customer strategy

Act as the voice of the customer internally, influencing product roadmap and service improvements

Represent FreedomPay in customer meetings, onsite engagements, and relevant lodging or payments industry events

Travel approximately 30 - 40%

Required Qualifications

10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar

At least 5 years of experience supporting the lodging industry

This may include managing lodging brands as an account manager or working within payments or commerce technology for a Food Service organization

Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology

Proven ability to manage executive-level relationships within complex, multi-location organizations

Strong understanding of how technology and payments impact lodging operations and guest experience

Ability to translate product capabilities into business outcomes

Strong communication and presentation skills

Demonstrated ability to identify and drive expansion opportunities within existing accounts

Highly collaborative and comfortable working cross-functionally

Bachelor’s degree required

Preferred Qualifications

Direct experience working with large lodging brands or multi-unit lodging groups

Background in payments, POS, or commerce platforms within the lodging ecosystem

Experience supporting global or multi-region lodging operators

Familiarity with franchise and corporate-owned lodging structures

Experience building structured account plans, QBR frameworks, or adoption strategies

MBA or relevant advanced degree

\n We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 20 different states and 8 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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