Strategic Account Manager

About Faros

At Faros, we are building the engineering intelligence platform for the AI era. We help engineering organizations understand the impact of AI on software delivery while providing the operational context that enables AI agents to operate with greater accuracy, relevance, and trust in complex enterprise environments. Our platform is used by some of the most sophisticated engineering teams in the world, ranging from fast-growing technology companies to F500 enterprises. We believe the future of software development will be built by humans and AI working together, and we're building the foundation that makes that possible.

The Role

Faros AI is looking for a Strategic Account Manager to own and grow relationships with our most important enterprise customers. This role is responsible for ensuring customer success, driving expansion opportunities, and building long-term strategic partnerships with engineering leaders and platform teams.

You will work closely with senior stakeholders at large organizations to help them realize the full value of the Faros platform while identifying opportunities to expand usage across teams and business units.

This role requires a combination of enterprise relationship management, strategic thinking, and commercial ownership .

What You’ll Do

Manage and grow relationships with Faros’ top enterprise customers

Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership

Drive customer adoption and ensure customers realize measurable value from the Faros platform

Identify and close expansion opportunities within existing accounts

Develop account plans to expand Faros usage across teams, departments, and business units

Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed

Run executive business reviews and strategic planning sessions with customers

Track account health, renewal timelines, and growth opportunities

What We’re Looking For

5+ years in enterprise account management, customer success, or enterprise sales

Experience managing large enterprise accounts

Proven ability to drive account growth and expansion

Strong executive-level communication and relationship-building skills

Experience working with technical stakeholders such as engineering leaders or platform teams

Ability to navigate complex organizations and multiple stakeholders

Comfortable operating in a fast-moving startup environment

Bonus Points

Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms

Experience with usage-based or platform products

Background working with engineering or technical buyers

Why Join Faros

Work with a category-defining product in developer productivity

Own relationships with leading engineering organizations

Competitive compensation + equity

Opportunity to shape how enterprise companies improve software delivery

• Interested?
• Reach out or apply to help shape the future of software development at Faros AI.