Strategic Finance

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the role

Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.

This is an in office role in our SF Headquarters.

In this role, you will

Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making

Build and own our financial model and unit economics framework

Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives

Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency

Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends

Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation

Own materials for our Board meetings and serve as a key partner on future fundraising processes

Develop and build a scalable finance function that can support Decagon’s hyper-growth

Your background looks something like this

3-5 years of experience in Strategic Finance, Corporate Finance, or a closely related role at a high-growth technology company

1–2 years of investment banking at a top-tier firm

Expert financial modeling skills — you can build from scratch, stress-test assumptions, and translate outputs into clear business narratives

Strong analytical instincts and the ability to distill complexity into structured frameworks and actionable recommendations

Excellent communication skills; comfortable presenting to leadership

Demonstrated ability to influence without authority — you can get alignment across teams who don't report to you

High ownership mentality — you take initiative, drive projects to completion, and hold yourself to a high bar

Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly

Proficiency in Google Sheets / Excel; experience with SQL or BI tools a strong plus

Even better

Experience working in B2B SaaS with familiarity with ARR-based business metrics

Familiarity with Accounting ERPs and financial planning tools

Bachelor’s degree in Finance, Accounting, Economics or related business field

Compensation $180,000 - $235,000 + Equity

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K, pension)

Parental Leave

Fertility and family building benefits through Carrot

Monthly stipend to support your wellness, lifestyle, and work-life balance

Daily lunches and snacks in the office to keep you at your best

Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.