Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst

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Role Overview

Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform.

Key Responsibilities

Lead end-to-end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post-go-live support.

Design and document functional and technical specifications, including user stories and visual diagrams.

Manage integrations, and ensure alignment with customer business objectives.

Collaborate with Project Managers or independently manage project scoping, planning, and execution.

Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements.

Build strong relationships with customer stakeholders to ensure project success and remove roadblocks.

Required Qualifications

Bachelor’s Degree completed

Availability to travel may be required.

2 to 8 years of experience in Professional Services, Consulting, IT Applications Development, or SaaS environments.

Strong consultative skills with the ability to explain technical concepts to diverse audiences.

Excellent communication, organizational, and problem-solving skills.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com

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