Student Affairs Case Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

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Post End Date:

November 26, 2026 at 11:59 PM

• This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)
• About the Role:

The Student Affairs Case Coordinator supports the Director, Student Affairs by independently coordinating complex, high-risk and highly sensitive student matters. The role integrates advanced case management, early identification and intervention, non-clinical risk assessment, policy administration, alternative dispute resolution, and evidence-informed analysis to support students who may be vulnerable or at risk of harm to themselves or others, while balancing individual needs, campus safety, institutional risk, procedural fairness, and legal and privacy obligations.

This is a 12 Month Fixed-Term Contract Position with a possibility to extend.

The Student Affairs Case Coordinator will:

• •Meet individually with students to understand their challenges and needs related to health, well-being, and academic success and advise on both on-and off-campus resources;
• •Develop, facilitate and coordinate support plans and services for students who are at-risk of harm to themselves or others;
• •Maintain accurate, timely, and comprehensive case documentation, including intake assessments, ongoing risk assessments, intervention plans, decisions, consultations, outcomes, and follow-up, in accordance with University records-management requirements, professional standards, privacy legislation, and applicable University policies;
• •Conduct comprehensive risk assessments to identify, evaluate, and mitigate risks to the safety and well-being of the campus community, as well as institutional risk, through appropriate intervention, risk management, and coordinated response strategies;
• •Monitor and conduct follow-up with students identified as at risk to evaluate the effectiveness of interventions, reassess evolving risk factors, and provide evidence-informed recommendations to the CARE Team to guide ongoing case management and decision-making;
• •Apply proactive, prevention-focused case management to identify students who may be vulnerable or experiencing emerging barriers before concerns escalate into crisis, misconduct, academic disruption, or risk of harm; coordinate timely outreach, consultation, referral, and individualized support planning;
• •Contribute to Campus Assessment, Response, and Education (CARE) Team meetings through advisement on students at risk and liaising with CARE Team members to coordinate support and resources;
• •Provide case management for all students requiring support and system navigation through the CARE & Connect program;
• •Implement restorative justice initiatives by hosting intake assessments, participating in restorative justice conferences, and providing ongoing case management services in support of the outcomes;
• •Integrate information from referrals, case histories, student interactions, and relevant institutional data to identify patterns, emerging risk indicators, service gaps, and opportunities for earlier intervention, while avoiding unsupported clinical conclusions and applying professional judgement;
• •Facilitate and manage Non-Academic Misconduct processes, track outcomes/data, and follow up with the respondents to ensure that planned outcomes are achieved, in consultation with Director, Student Affairs when appropriate;
• •Analyze case-management and conduct data to monitor volumes, trends, risk factors, timeliness, interventions, outcomes, and recurrence; develop reports, dashboards, briefing materials, and evidence-informed recommendations for the Director and CARE Team to strengthen prevention, resource allocation, service design, and institutional decision-making;
• •Serve as a subject-matter expert in the interpretation and administration of University policies, procedures, and protocols, including the Discrimination and Harassment Policy and Procedures, Student Code of Conduct, CARE protocols, and other related institutional requirements; ensure consistent, procedurally fair, trauma-informed, and well-documented application across complex matters;
• •Provide oversight of the Student Conduct Council process, including monitoring the implementation of decisions and recommendations and ensuring appropriate follow-up on assigned outcomes;
• •Support the Director in the assessment and implementation of student conduct measures and other restrictions or interventions in accordance with institutional policies and procedures;
• •Provide mediation, conflict resolution, and problem-solving support to members of the Brock community in addressing interpersonal and other disputes;
• •Collaborate with on and off campus partners including Academic Departments, SWAC, Housing, Advising, and other student support resources through CARE & Connect as well as Non-Academic Misconduct;
• •Provide adjudication of Harassment and Discrimination matters in accordance with the University’s applicable policies and procedures, as directed by the Director, Student Affairs;
• •Provide outreach and education regarding the CARE & Connect program and Non-Academic Misconduct process to campus and community partners.

Key Skills and Experience:

• •A Bachelor’s or Master’s degree in a related field;
• •Three years of experience in a role supporting persons at risk of harm to themselves or others, or providing support services, with responsibility for conducting assessment, conflict resolution, community outreach etc.;
• •Knowledge of current evidence-based practices, trends and issues related to student development, student misconduct, risk management, and students-at-risk;
• •Advanced working knowledge of applicable legal, regulatory, ethical, and professional requirements, including the Freedom of Information and Protection of Privacy Act (FIPPA), the Personal Health Information Protection Act (PHIPA), where applicable, the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act, and, for registered social workers, the Social Work and Social Service Work Act, 1998, its regulations, and the standards of practice of the Ontario College of Social Workers and Social Service Workers;
• •Demonstrated ability to interpret and consistently administer complex institutional policies and procedures, exercise delegated decision-making authority, maintain procedural fairness, recognize jurisdictional and legal issues, and escalate matters for legal, privacy, clinical, or senior administrative advice when required;
• •Demonstrated proficiency in quantitative and qualitative analysis, data quality, outcome measurement, trend identification, dashboard and report development, and the translation of complex case information into clear operational and strategic recommendations;
• •Ability to assess complex situations, exercise professional judgement, and make well-reasoned recommendations;
• •Solid computer competency including word processing, spreadsheet, database, web applications, Outlook, PowerPoint, Workday, Adobe Acroba