Student Engagement Executive

Job Overview:

As a member of the member of the Student Engagement Team, you will play a pivotal role in ensuring effective student interaction and support. Your responsibilities will revolve around managing study materials, facilitating software access, coordinating communication channels, and overseeing student payments.

Responsibilities:

Generate and allocate login credentials for Simandhar & Becker study software.

Coordinate the dispatch of study materials to enrolled students.

Monitor and manage the inventory of study materials and books.

Assist in integrating students into relevant Simandhar Telegram groups.

Oversee outstanding student payments and update CRM tool records accordingly.

Conduct feedback sessions with students to refine process orientation.

Collaborate in scheduling classes based on faculty availability.

Ensure timely communication of updates and changes to relevant students.

Qualifications:

Bachelor’s degree, or MBA.

A proactive attitude towards problem-solving and conflict resolution.

Prior experience in customer service or student support is advantageous.

Excellent communication and interpersonal skills with a customer-focused approach.

Proficiency in basic computer skills and familiarity with CRM tools is preferred.

Strong organizational abilities and attention to detail.

Ability to multitask and manage diverse responsibilities efficiently.