Student Services Staff

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Student Document Services:
• •Receive and prepare all necessary documents that needed for the student services process
• •Distribute student documents (e.g. study leave, graduation documents, etc.)
• •Receive and check document completeness from internship project and final project (soft cover & hard cover)
• •Maintain and update records of customer transactions
• Student Services Center Process Support:
• •Prepare all student documents before distribution process (e.g., Student Guide Book, letter request, etc.)
• •Upload various announcement to LMS
• •Receive and process students letter request regarding related documents
• •Check the completeness of documents in Student Services Center
• Stakeholder Inquires Respond:
• •Respond promptly to students/other stakeholders’ inquiries through CRM, email, phone or send it directly to related parties
• •Oversee all inquiries using CRM
• •Follow up and direct various unresolved inquiries to related parties
• •Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• •Obtain and evaluate all relevant information to handle inquiries and complaints
• •Maintain and update record details of inquiries, comments, and complaints
• •Maintain and update record details of actions taken
• •Manage related administration
• •Communicate and coordinate with internal departments
• Management Support Activities:
• •Provide Report to direct Supervisor
• •Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• •Perform activities related to Quality Management System
• •Perform additional tasks related to key responsibilities as required by Direct Supervisor
• Education Requirement:
• •Minimum Diploma Degree (D3) or University Student (6th Semester)
• Work Exposure/ Experience:
• •No working experience

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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