Studio Manager

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

As a Studio Manager within a Lucid Sales Studio , your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

BUSINESS HEALTH

· Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals

· Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations

· Train and develop team on sales, financing and delivery processes

· Analyze data to determine optimal business strategies

· Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals

· Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape

· Drive for excellence in all areas of business focused on reaching expectations for the respective location

EMPLOYEE ENGAGEMENT

· Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings

· Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner

· Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.

· Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.

· Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.

· Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.

· Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.

CUSTOMER EXPERIENCE

· Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads

· Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Lucid’s mission

· Also acts as a Senior Sales Advisor, handling high-potential customers

· Clientele management for VIP customers

· Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

STUDIO OPERATIONS

· Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.

· Supervise merchandising product inventory and display

· Manage and coordinate Studio team scheduling.

· Partner with Retail Operations and coordinate with vendors and service providers as needed

· Ensure facility maintenance and showroom presentation adhere to the brand standards

· Thrives in a fast-paced environment where innovation is inevitable, and change is expected.

· Assist with daily operations as needed

Qualifications:

· 5+ years of store management experience in retail, luxury or hospitality.

· Automotive sales management experience preferred

· A Bachelor’s degree or equivalent experience in business, sales, or related discipline.

· Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.

· Experience making data driven decisions and holding team accountable to KPI’s

· Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.

· Acts with urgency and champions excellence in all company objectives.

· Proficient in English with a secondary language skill set being a plus.

· Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.

· Demonstrates a passion for electric vehicles and premium vehicle markets.

· Ability to work evenings and weekends in a retail environment

· Ability to obtain appropriate state DMV licensing, where applicable

· Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

· Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Who we are looking for:

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer, learning preferences and personalizing the experience. You are highly organized, personable, and thrive in a dynamic work environment.

The Role

Customer Facing:

Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness

Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations

Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs, whether at a delivery center, virtually, or an offsite location

Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery

Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles

Conduct lease-end vehicle intake appointments

Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision

Utilize Salesforce to document essential details such as inbound/outbound activity, information during the delivery ceremony, and delivery specifications

Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts

Operational:

Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff

Prep and stage vehicles in delivery area prior to customer appointments

Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return

Book and track final mile transport as necessary, coordinating with the customer and carrier

Assist with daily operations as needed

Qualifications:

2-5 years of customer facing professi