Supervisor – CCS-Youth Programs

Description

Job Title: Supervisor – CCS-Youth Programs

Job Type: Full-Time

Location: Milwaukee, WI – Social Services, Youth Programs

FLSA Status: Salaried/Exempt

Salary: $60,975.20 - $70,782.40 Annually

La Causa, Inc. is seeking a Supervisor – CCS-Youth Programs to provide administrative and operational supervision to Care Coordinators and ancillary staff serving youth enrolled in the Comprehensive Community Services (CCS)-Youth Programs. This position plays an essential role in overseeing daily program operations, supervising and developing staff, monitoring program performance, ensuring compliance with organizational and contractual requirements, and supporting the delivery of quality services to youth, young adults, and families.

The ideal candidate is an effective leader who is organized, adaptable, collaborative, and committed to providing person-centered, strength-based, culturally humble, and trauma-informed support to youth and families. The successful candidate will demonstrate strong supervisory, communication, problem-solving, and organizational skills while maintaining a supportive and engaging team environment.

Why Join La Causa, Inc.?

We’re proud to be recognized as a Top Workplace for 2025–2026, reflecting our commitment to creating a workplace where employees feel valued, supported, and appreciated.

When you join our team, you’ll enjoy benefits and perks designed to support your personal and professional success, including:

• •Paid Time Off (PTO): Receive your annual PTO allotment upfront after completing 90 days of employment, prorated based on your start date during your first year.
• •Paid Birthday and Personal Days: Enjoy a paid day off for your birthday, plus two additional personal days each year.
• •Retirement Savings Plan: Participate in our retirement plan through Voya with an employer match to help support your financial future.
• •Health and Wellness Benefits: Access medical, dental, and vision coverage to support your overall well-being.
• •Tuition Reimbursement: Receive up to $1,000 annually toward continued education and professional development.
• •Employee Appreciation and Team Events: Enjoy a fun, connected culture with activities like bake-offs, potlucks, and team celebrations.
• •A Supportive Culture: Be part of a workplace where employees are recognized, encouraged, and given opportunities to grow.

Join a company that invests in its people and has been recognized as a Top Workplace for 2025–2026.

Your Role:

As a supervisor – CCS-Youth Programs, you will:

Provide administrative supervision, leadership, and operational oversight to Care Coordinators and ancillary staff. You will oversee daily program activities, facilitate individual staff supervision, assign and monitor cases, review documentation, evaluate staff performance, and support staff training and professional development.

What You'll Do:

• •Provide administrative supervision to multiple staff members, including evaluating performance, managing responsibilities, and supporting staff training and professional development in accordance with agency policies and procedures.
• •Collaborate with Division leadership and the Department of Human Resources regarding personnel matters, including interviewing, hiring, disciplinary actions, and other employee-related responsibilities.
• •Plan, coordinate, organize, and supervise the day-to-day operations of the CCS-Youth Programs.
• •Facilitate individual supervision meetings with staff to provide guidance, support, feedback, and performance oversight.
• •Direct, review, approve, and monitor staff documentation and other required program materials to ensure accuracy, quality, and compliance.
• •Assign cases to staff and monitor caseloads to ensure appropriate distribution of responsibilities and timely service delivery.
• •Monitor, audit, and evaluate team processes and staff performance to ensure program effectiveness and adherence to agency policies and procedures.
• •Develop and implement strategies to improve staff performance, strengthen program operations, and maintain compliance with organizational and contractual requirements.
• •Provide staff coverage as needed, utilizing person-centered, strength-based, culturally humble, and trauma-informed approaches when supporting youth, young adults, and families.
• •Collaborate with the team's assigned Mental Health Professional and participate in clinical supervision as required.
• •Complete, collect, process, review, and submit required documentation, reports, and other program materials within established deadlines.
• •Ensure compliance with applicable legal, organizational, contractual, regulatory, and program requirements, laws, policies, and procedures.
• •Establish and maintain effective communication, collaboration, and cooperation with staff, youth, young adults, families, community partners, and other stakeholders.
• •Attend meetings, trainings, and professional development activities as requested.
• •Fulfill all mandated reporter responsibilities in accordance with applicable laws, agency policies, and procedures.
• •Demonstrate flexibility, adaptability, and a supportive approach while contributing to a positive and engaging team environment.
• •Perform other related duties as assigned.

What We're Looking For:

• •Bachelor’s Degree from an accredited school in Social Work, Psychology, or related field.
• •Minimum of three (3) years of experience providing services to youth and young adults with significant mental health, substance abuse, or co-occurring needs.
• •Minimum of one (1) year of practical supervisory experience; including supervision of staff.
• •Able to work and communicate frankly and effectively with youth, families, and all team members to implement problem solving strategies, understand issues, and to provide crisis services in an ethical, respectful, responsible manner.
• •Demonstrated cultural humility with diverse groups and ability to work with individuals from diverse economic backgrounds in a respectful manner.
• •Excellent communication skills, both oral and written, interpersonal relationship skills, and able to work effectively with others from culturally diverse, linguistic, and socioeconomic backgrounds, both in a team and individual environment. Ability to clearly document all interventions/contacts.
• •Excellent critical thinking; able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and ability to adequately implement Plan strategies.
• •HIGHLY developed organizational and time management skills and able to manage multiple priorities while meeting program deadlines.
• •Experience working in CCS programs and utilizing Avatar NX. (Highly Preferred)
• •Knowledge and experience with experience in using Microsoft Office suite.
• •Transportation, valid Wisconsin Driver’s license, state minimum auto insurance and must meet La Causa, Inc. driving standards.
• •Able to work flexible hours, including evenings depending on needs of the youth/family and program needs.
• •Must successfully complete and pass all background checks.

Work Environment:

• •Work is generally performed in both field and office environments.
• •Local travel may be required, with infrequent statewide travel.
• •Flexible work hours may be required based on program needs.
• •Regular interaction and collaboration with staff, youth, young adults, families, community partners, and other stakeholders is required.
• •The position requires the ability to adapt to changing program demands and provide staff coverage when necessary.

Physical Demands:

• •Attendance and punctuality are essential functions of this position.
• •The employee is regularly required to drive, stand, sit, reach, stoop, bend, and walk.
• •The employee is frequently required to see, talk, and hear.
• •Finger dexterity is also required. Infrequent lifting, including files and other work-related materials, may be required.
• •Reasonable accommodation