Supervisor, Customer Service Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor, Customer Service Management based in United States.

• This full-time remote leadership role oversees a patient access and customer service team supporting critical healthcare programs.
• You will guide day-to-day inbound and outbound operations while ensuring high service quality, productivity, and compliance.
• The role combines people leadership, performance management, workflow optimization, and operational problem-solving.
• You will coach remote employees, monitor key performance indicators, and help teams meet development and service goals.
• You will also contribute to process improvements, technology changes, and program enhancements that strengthen the patient experience.
• Working closely with internal partners and external stakeholders, you will help resolve complex issues and maintain reliable service delivery.
• This is an opportunity to lead a distributed team in a healthcare environment where accuracy, empathy, compliance, and operational excellence are essential.