Supervisor de Suporte

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor de Suporte based in Brazil.

• This is a remote leadership opportunity overseeing a technical support operation in a technology-driven environment.
• You will lead and develop a support team while ensuring service quality, SLA compliance, and effective prioritization of customer demands.
• The role combines people leadership, operational management, performance analysis, incident coordination, and continuous improvement.
• You will monitor key indicators, identify bottlenecks and recurring issues, and translate operational insights into practical action plans.
• The position also involves coordinating critical incidents and escalations while maintaining clear communication with customers and internal teams.
• You will work closely with Services, Sustaining, Infrastructure, and other areas to improve service reliability and customer experience.
• It is an opportunity to influence support processes, develop professionals, and contribute directly to the evolution of technology services.