SUPERVISOR-EVENT STAFF

Description

Position Information:

With outstanding customer service, the Supervisor position is responsible for ensuring front-line staff remain on task while resolving any customer driven issues in a safe expeditious manner.

Position Responsibilities:

• •Organize and oversee the position assignment and work of front-line staff; ensures their work is completed correctly and in a timely manner.
• •Ensure that front-line staff members are informed about event requirements.
• •Provide site specific training and instruction to all front-line staff in the company’s policies, procedures, and best practices.
• •Effectively conduct pre-shift briefing and ensure staff is apprised of relevant information prior to deployment.
• •Ensure that all traffic control devices are placed in accordance with the Traffic Control Plan.
• •Prepare daily reports and logs, documenting shift operations and any problems or complaints.
• •Effectively coach and discipline staff as needed.
• •Assist in the planning, monitoring, and coordination of vehicular and pedestrian traffic flow.
• •Resolve customer and employees’ requests, questions, and complaints with integrity and poise
• •Provide information on venue and company procedures and/or policies.
• •Oversee maintenance and availability of onsite inventory of issued equipment, e.g., stop sign paddles, light wands, radios, vests, etc.
• •Maintain radio and/or phone contact with Operations.
• •Receive and dispatch police, fire, or other emergency personnel when accidents or other emergencies arise.
• •May handle or assist with discipline of employees in accordance with company policy and procedure.
• •Inspection of working area for safety and maintenance concerns while maintaining cleanliness.
• •Attend training classes as directed by management.
• •Any other duties as assigned.

Requirements

Education:

• •High school diploma, or the equivalent preferred.
• •ATSSA Flagger Card: Nevada Flagger Card

Qualifications:

• •ATSSA Certified Flagger
• •1 (one) year supervisory experience. (Recommended)
• •Ability to maintain confidentiality of sensitive information.
• •Work cooperatively with others.
• •Excellent oral and written communication skills.
• •Able to read, write, and comprehend instructions and information in English.
• •Ability to use personal computer and hand-held applications.
• •Ability to work flexible shifts/hours, including days, evenings, weekends, and holidays, at varying locations.
• •Ability to work outdoors in varying weather conditions.
• •Must be able to multitask in a fast pace and high-volume environment.
• •Attention to detail.
• •Must present a professional, friendly image and appearance.
• •Must have reliable transportation and excellent attendance.

Physical Demands:

• •Finger and hand dexterity.
• •Requires the ability to distinguish letters, numbers and symbols.
• •May be exposed to extremes of hot or cold weather in addition to wet environments.
• •Noise levels are distracting or uncomfortable.
• •Job requires the following motions: climbing, stooping, bending, twisting, pushing, pulling, squatting, occasional lifting; up to 75 pounds, stretching, sitting, walking on uneven ground and stairs.
• •Ability to stand for long periods of time.
• •Ability to work outdoors in varying weather conditions.