Supervisor, Field Service Engineering

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Job Summary:

Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director

Essential Job Functions:

· Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.

· Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.

· Could Perform Site Visits and Ride-Alongs with service personnel

· Assist with develop and evaluate training for personnel.

· Develop and implement operational processes.

· Identify Field Service challenges and help develop solutions in coordination with direct managers.

· Develops and recommends plans for efficient use of company resources.

· Coach, mentor and lead by example all personnel reporting to the position.

· Responsible for proper monitoring and inventory of company assets within area of responsibility.

· Evaluates labor requirements recommends adjustments as needed within budget requirements.

· Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.

Qualifications

Qualifications:

Education:

High School diploma; A/A, technical school or equivalent work experience

Experience:

A minimum of two years of experience in Field Service.

Knowledge, Skills, & Abilities:

· Ability to manage field operations.

· Must be innovative, forward thinking and flexible.

· Proven ability to manage personnel in a service operations environment.

· Strong interpersonal skills, analytical skills and customer service orientation.

· Excellent communication skills.

· Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus.

· Keen understanding of Gaming Devices & Associated Equipment.

· Ability and willingness to travel on short notice.

Physical Requirements:

Work Conditions: May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .