Supervisor, Human Resources - Shared Services

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego is looking for a Supervisor of Human Resources to supervise the delivery of day-to-day Human Resources shared services while building a consistent, measurable, and continuously improving service model. The role leads staff, tracks service and workforce metrics, produces actionable reporting, and supports implementation of strategic HR initiatives across onboarding, HR service delivery, employee support, HR systems, audits, communications, training, recruiting, benefits, wellness, credentialing, and special projects.

Responsibilities:

Supervise staff in the coordination and completion of day-to-day Human Resources functions, which may include employee onboarding, reception/front desk operations, credentialing, training and development, HRIS, recruiting, benefits, wellness, employee communications, audits, reporting, and special projects.

Oversee daily HR Service Center operations, including employee and manager inquiries, Workday help tickets, transaction processing, document handling, escalations, and daily quality audits.

Develop, document, implement, and maintain standardized HR processes, workflows, service-level expectations, controls, and job aids that promote consistent, timely, and compliant service delivery.

Establish and maintain operational scorecards and dashboards. Track workload, volume, turnaround time, backlog, service-level attainment, error and rework rates, audit results, customer service trends, project milestones, and other assigned key performance indicators.

Validate data quality, investigate material variances, identify trends and root causes, and prepare routine and ad hoc reports that are accurate, timely, audience appropriate, and focused on recommended action.

Analyze service performance and workforce data to identify process gaps, risks, capacity needs, and opportunities for automation, standardization, cost avoidance, improved employee experience, and operational efficiency.

Coordinate implementation of strategic HR initiatives by translating approved objectives into workplans, milestones, dependencies, roles, communications, training, readiness activities, measures of success, and sustainment plans.

Monitor strategic initiative progress, maintain project documentation and status reporting, escalate barriers, coordinate cross-functional follow-up, and verify that implemented changes achieve intended operational outcomes.

Manage employee and contingent worker onboarding, including timely collection, verification, tracking, and escalation of required documentation, tasks, credentials, and readiness requirements.

Supervise reception support operations and maintain reception/front desk procedures and visitor-management processes.

Organize work distribution, balance assignments, manage deadlines and escalations, and maintain continuity of service during volume changes, absences, or competing priorities.

Build positive working relationships, set clear expectations, provide ongoing training and coaching, support career development, and maintain an accountable and service-oriented workforce.

Administer performance appraisals, performance improvement plans, and appropriate corrective action in a timely and consistent manner, in consultation with management and Employee Relations as appropriate.

Provide responsive customer service to employees, managers, executives, and external vendors; resolve issues within scope and serve as a point of contact for escalated or cross-functional matters.

Review work products, materials, systems, and procedures to verify alignment with company policies and applicable state and federal requirements; promptly consult with the immediate manager when risks or concerns are identified.

Ensure employees understand assigned duties and delegated tasks and have the training, tools, information, and access needed to perform them.

Maintain regular and predictable attendance.

Perform other duties as assigned.

Requirements

Bachelor's degree in Human Resources, Business Administration, Communications, or a closely related field required.

Two years of Human Resources experience preferred.

Supervisory experience preferred.

Experience implementing or optimizing a shared-services or centralized service-delivery model.

Experience with Workday HCM or a comparable human capital management system.

Knowledge of healthcare credentialing and regulatory requirements preferred.

Working knowledge of performance management, employee development, and supervisory practices.

Ability to define metrics, interpret trends, identify root causes, and develop useful, actionable reports from data.

Intermediate proficiency with Microsoft Excel, Outlook, Word, Visio, and related reporting or dashboard tools.

Project management skills, including scope definition, work planning, milestone tracking, resource coordination, risk management, and timely delivery.

Basic knowledge of state and federal employment requirements and Human Resources policies, procedures, controls, and best practices.

Ability to manage multiple priorities accurately in a fast-paced, high-volume environment and adapt to changing organizational needs.

Strong organizational, written communication, verbal communication, interpersonal, customer service, and stakeholder-management skills.

• •Demonstrated discretion and ability to safeguard confidential employee and organizational information.
• •Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Rewards:

• •Job type: Regular Full Time
• •Location: Gateway - Onsite/In Person
• •Competitive Salary with Excellent Benefits
• •Retirement Plan with Em