Supervisor I, Sales Support

Key Responsibilities

Sales Operations Management

• •Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders.
• •Develop, implement, and continuously improve sales processes, policies, and procedures.
• •Ensure operational activities are aligned with business objectives and customer expectations.
• •Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required.

Leadership and Team Management

• •Lead, coach, develop, and motivate a high-performing Sales Operations team.
• •Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth.
• •Develop local talent through structured coaching, training, and career development programs.
• •Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship.

Reporting, Analytics, and Performance Management

• •Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance.
• •Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership.
• •Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators.

Stakeholder and SLA Management

• •Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives.
• •Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams.

Process Improvement and Business Excellence

• •Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability.
• •Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives.
• •Drive operational excellence through automation, standardization, and workflow optimization.
• •Establish succession and contingency plans to minimize operational risks and disruptions.

Qualifications:

• •Must be a bachelor’s degree holder
• •Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
• •Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
• •Must have a keen eye for details and the ability to manage data with accuracy and completeness
• •Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• •Must be dynamic or capable of balancing multiple priorities in various work areas
• •Must be willing to work night shift
• •Intermediate to advance skills in MS Excel
• •Proficiency in MS Office suite and web-based applications
• •Familiarity in sales commission platform is an added advantage
• •Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc.

Quick learner and adaptable to new tools/AI technologies

Internal Hiring Requirements:

• •Must be in current role for 1 year
• •Must not have received any Disciplinary Action within the past 12 months
• •Must not have any Attendance and Punctuality issues in the past 12 months







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