Supervisor II, Onsite Lab Operations Support

The Opportunity:

The Supervisor II, Onsite Lab Operations Support is responsible for leading and coordinating daily lab support operations within a pharmaceutical client environment. This role ensures high-quality service delivery aligned with operational objectives, client expectations, and safety and compliance standards.

Acting as a key on-site leader and primary point of contact, the Supervisor drives team performance, optimizes workflows, and ensures seamless collaboration between laboratory stakeholders, operations teams, and external partners. 1. Team Leadership & People Management

Lead, supervise, and develop a team of associates on-site

Set clear daily and weekly priorities aligned with operational and client needs

Monitor performance, provide regular feedback, and conduct performance reviews

Foster a positive, collaborative, and accountable team culture

Coach team members to enhance skills, engagement, and service mindset

Ensure proper onboarding, training, and continuous development of team members

2. Client Relationship & Service Management

Act as the primary point of contact for internal customers (lab managers, scientists, end users)

Proactively manage client needs and ensure high levels of satisfaction

Lead regular service meetings and operational reviews with stakeholders

Ensure clear communication, alignment of priorities, and expectation management

Act as the interface between the client and internal Avantor support functions (HR, commercial, operations)

3. Operational Management

Oversee daily lab support activities, including:

Order and inventory management

Sample handling and logistics

Gas cylinders, liquid tanks, and liquid nitrogen management

Dry ice, solvents, buffers, and consumables handling

Glassware washing and lab support services

Waste management processes

Ensure timely , accurate , and efficient execution of all operational tasks

Plan and coordinate activities based on customer priorities and operational demand

Map and organize workflows to maximize efficiency and service quality

Maintain a hands-on approach, stepping in to support operations when needed and not hesitating to “roll up sleeves” to ensure service continuity

4. Performance Management & KPIs

Define , monitor, and report on key performance indicators (KPIs), such as:

Service level adherence (SLA compliance)

On-time task completion rate

Inventory accuracy and stock availability

Order processing lead times

Customer satisfaction (VOC, feedback)

Incident and deviation rates

Near misses and misses

Conduct regular performance reviews and track progress against targets

Use data analysis to identify trends, gaps, and improvement opportunities

Implement corrective actions and continuous performance improvements

Do Gemba walks regularly

5. Continuous Improvement & Problem Solving

Identify inefficiencies and drive process optimization initiatives

Analyze operational issues and implement practical, sustainable solutions

Improve workflows, resource allocation, and service delivery models

Promote a culture of innovation and continuous improvement within the team

6. Compliance, HSE & Quality

Ensure adherence to site HSE policies and safe working practices

Maintain a compliant work environment in line with client and regulatory expectations

Support audits and inspections; ensure readiness at all times

Contribute to deviation management and corrective/preventive actions (CAPA) when required

Ensure proper implementation and use of Standard Operating Procedures (SOPs)

Qualifications & Experience

Bachelor’s degree in a scientific field or equivalent experience

Minimum 3 years of experience in team management / people leadership

Experience in a laboratory, pharmaceutical, or regulated environment is strongly preferred

Previous experience in onsite support operations or lab services preferred

Skills & Competencies: Leadership & Behavioral

Strong leadership and team management capabilities

Coaching mindset with ability to develop people

Customer-focused with a strong service orientation

Proactive, structured, and solution-oriented

High level of accountability and ownership

Flexible and adaptable in a dynamic environment

Technical & Functional

Strong problem-solving and analytical skills

Experience with operational performance tracking and reporting

Knowledge of HSE practices in a lab environment

Working knowledge of GxP / compliance frameworks (awareness level)

Proficient in Microsoft Office tools (Excel, Outlook, Teams, etc.)

Languages

Fluent in French and English (written and spoken)

Profile

We are looking for a hands-on operational leader with strong people management skills and a customer-centric mindset. The ideal candidate combines structure, leadership, and adaptability to manage complex on-site lab support operations while driving performance, efficiency, and continuous improvement.

#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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