Supervisor, Pre-Analytical Laboratory

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

• Working at Abbott
• At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with a high employer contribution.

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

• The Opportunity
• This position works out of our Phoenix, AZ location supporting the Pre-Analytical Laboratory in our Cancer Diagnostics division.

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

Our molecular division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions. We help people live full and healthy lives through our accessible, molecular-based solutions.

Position Overview:

The Supervisor, Pre-Analytical Laboratory is responsible for supervision of team members and daily operations of the Pre-Analytical (Accessioning) department including, but not limited to, specimen box receipt process, test order processing, sample processing, material return and management of associated documents and records.

They serve as a liaison between Accessioning and various functional groups including, but not limited to Histology, Customer Service, Analytical Laboratory, Process and Service Engineering, Information Technology, Human Resources, Quality, Supply Chain Management and Workplace Services groups to report and address immediate issues or concerns.

They are also responsible for coordinating or leading the laboratory workflow and scheduling, troubleshooting high complexity technical and non-technical problems, building an effective team, managing projects and deliverables.

Finally, they will participate in the development and administration of policies and procedures, contribute to contours process improvement to ensure consistent, high-quality process and best practices, and will support and participate in internal and external audits and quality management activity to ensure compliance with quality standards and regulatory requirements.

What You’ll Work On

Essential Duties

include but are not limited to the following:

Manage the daily operations of the pre-analytical laboratory department and ensure that all activities within department are performed and documented according to the established policies and procedures and aligned with the corporate goals.

Perform bench work 20-30% of the time, for example sample receipt, order entry and specimen preparation, sample collection, and other lab activities as directed by Laboratory Manager.

Follow and assess established Health and Safety procedures. Adhere and perform risk assessments. As well as understand, trains, and enforce safety regulations.

Maintain strong knowledge of HIPAA regulations.

Meet at least monthly with direct reports. Provide coaching and constructive feedback and career development discussions.

Write and deliver quarterly/year-end feedback and build a positive team environment.

Provide evaluation of new process improvements and make appropriate recommendations based on thorough evaluation of operational, quality and efficiency impact.

Coordinate staff training in partnership with dedicated trainers.

Coordinate and/or monitor laboratory workflow to maintain accountability for staff productivity and other quality measures.

Maintain operations by monitoring staff workload, adjusting schedules as needed, monitors and maintains productivity standards and identifies opportunity for efficiency gain and quality improvements.

Participate in the development, refinement and implementation of documents that affect the department.

Establish, review, and implement training plans and checklists to ensure compliance to corporate policies and procedures.

Troubleshoot sample, system and process issues raised by staff, customers, or others.

Collaborate with IT, Engineers, and other cross-functional teams to identify and resolve on-going process or system issues. Support corporate or customer-experience improvement projects by providing ideas, business requirements or end-user feedback as assigned, by supporting troubleshooting, end-user testing or task execution, as assigned.

Collaborate closely within Lab Operations, Quality and Customer Service to improve process efficiency and ensure that each specimen is properly processed to sustain operations and maximize resource utilization.

Represent the Accessioning department in cross-functional teams, as assigned.

Participate and manage the interview, selection, hiring and onboarding of new staff.

Responsible for coaching, mentoring, disciplining, and training of department personnel, conducting 1:1’s and fostering an environment of open communication, partnering with staff to create and execute personal development plans.

Provide timely feedback to staff, manage staff performance, write, and deliver annual staff performance reviews.

Communicate goals clearly to employees to ensure understanding and success in achieving them.

Motivate and inspire employees to do their best work through coaching.

Maintain morale and support employee engagement initiatives.

Communicate timely and regularly to management, stakeholders, and staff to ensure effective change management and address potential issues in advance.

Participate in and/or assist with the preparation of internal and external audits and inspections.

Review and maintain personnel files and department records in compliance with Quality Management

System, applicable regulatory requirements such as CLIA, NY-CLIA, CAP, ISO standards and others.

Strong communicator with ability to maintain open communication with internal employees, managers and customers as needed.

Able to integrate and apply feedback in a professional manner.

Able to prioritize and drive to results with a high emphasis on quality.

Ability to work as part of a team.

Recognized by others, internally and externally, for strong interpersonal skills, excellent written and verbal communication skills.

Excellent listening, oral and written communicati