Supervisor, Security Control Room

REQ12708 Supervisor, Security Control Room (Open)

POSITION SUMMARY:

Reporting to Manager, Security Systems, the Supervisor, Security Control Room is responsible for monitoring all non-gaming related operational functions of the security department and other areas to ensure a safe, secure and comfortable environment within property is maintained.

PRIMARY RESPONSIBILITIES:

• •Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches
• •Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information
• •Acknowledges, responds and records all alarms within appropriate time frame
• •Maintains Security Access System
• •Monitors and coordinates communications during emergencies
• •Maintains and monitors radios and equipment
• •Provides assistance and information to security operations
• •Assists in training of new Control Room Officers
• •Performs additional tasks as required including the functions of a Security, Staff Entry and Loading Dock Officer
• •Performs administrative tasks including reports and compilation of statistics
• •Adheres to and exhibit pro-active leadership in accordance with MELCO's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment
• •Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company
• •Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behaviour, and a workplace culture of equity and diversity is fostered
• •Adheres to MELCO’s health and safety requirements
• •Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued
• •Monitors Retailers and Hotel environs as directed
• •Adheres to all company policies and procedures
• •Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
• •Performs other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

• •Achievement of KPO’s and implementation of strategies as identified in the Business Plan
• •Department and company policies and procedures are adhered to
• •Performance and succession criteria are met
• •Collection, recording, analyzing and reporting information
• •Planning and organizing activities
• •CCTV monitoring of Retailers and Hotel
• •Completion of tasks in a timely manner

QUALIFICATIONS:

Experience

• •Minimum of 2 year with Casino Security experience
• •Verbal Greek and English is essential
• •Competent use of Microsoft Suite of products and keyboard skills
• •Experience with security access control systems
• •Experience with Photo ID applications favourable

Education

• •High School Graduate
• •Security Certifications will be considered as an advantage

Skills / Competencies

• •High level of integrity
• •Ability to demonstrate discretion and confidentiality
• •Good organisational skills
• •Capacity to withstand shift work and rotating shifts
• •Greek and English language – both written and spoken
• •Computer Literate
• •Attention to detail

PERSONAL COMPETENCIES:

• •Results orientated, demonstrates advanced business acumen and accepts accountability for results
• •Demonstrates advanced communication and interpersonal skills
• •Has a strong work ethic
• •Leads others to achieve business objectives
• •Encourages people to work as a team
• •Exhibits advanced people management skills
• •Understands different cultures and diversity
• •Attention to detail
• •Highly organized
• •Confident
• •Friendly
• •Ability to work without supervision
• •Mature
• •Calm