Supervisor, Word Processing

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions. Visit davispolk.com .

Position Summary

The Word Processing Supervisor is responsible for the direct supervision of a team of word processors, document specialists and proofreaders. Work involves coordinating and delegating word processing work assignments received from our offices worldwide to members of the Word Processing team. The Word Processing Supervisor is also responsible for performing other essential administrative functions such as implementation of procedures, records management and work performance evaluations. In addition, the Word Processing Supervisor is responsible for providing the highest quality of service to our clients and other individuals at the firm.

Shift: Thursday/Friday/Saturday: 7:00 p.m. to 7:30 a.m

Essentials Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

Accommodates all word processing requests taking into consideration assigning the work to the appropriate staff and monitoring the work throughout the shift in an effort to meet critical deadlines

Provides guidance to staff on how best to complete assignments with the hardware/software available at the firm

Troubleshoots problematic documents

Records all work request information into a database log

Ensures that each shift is staffed accordingly

Possesses the ability to multi-task

Reads and acknowledges incoming email requests and prepares routine correspondence in a timely manner

Answers the telephone and gives information to callers, assists with work requests, and routes calls, if necessary, to the appropriate contact

Composes and prepares correspondence relating to work requests and personnel issues

Records and maintains employee attendance information in Workday

Files correspondence and other Word Processing Department records

Prepares end of shift status report for work requests

Assists other departments during off hours with conflict searches, conference room reservations, travel reservations, computer support backup, Edgar requests, Graphics overflow, taxi reservations, and client requests.

Prepares, presents, and follows-up on staff evaluations

Identifies problems with performance and develops solutions to those problems

Attends departmental meetings as necessary

Monitors temps and ensures that paperwork is accurate and complete

Understands and implements policies, procedures, and practices in a fair and positive manner

Regularly monitors the accuracy, completeness, and timeliness of work requests

Informs lawyers on a timely basis if there will be a problem meeting a deadline

Provides professional customer service to all individuals at the firm and serves as point of contact for information concerning office services and responds to inquiries within established guidelines

Performs special projects as required

Advises employees when unusual work situations arise and when new procedures are instituted

Qualifications / Position Requirements

Experienced in effective supervisory functions

Advanced level proficiency in Word, Excel, PowerPoint, Visio and Acrobat

Leadership ability

Effective communication and sound judgment

Flexible

Excellent attendance and punctuality

Considerable knowledge of and the ability to use computers and software applications currently being used at the Firm

Demonstrated ability to organize, direct, and perform high level supervisory duties in a manner conducive to full performance and high morale

Demonstrated ability to identify problems in the office and develop appropriate and feasible solutions

Ability to maintain personnel records and prepare reports and correspondence accurately and efficiently

Excellent writing skills and the demonstrated ability to develop written reports, correspondence, and action plans

Ability to express ideas concisely and clearly, orally and in writing

Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others

Ability to comply with departmental procedures, practices and firm policies

Ability to handle confidential material in a discreet manner

Education and/or Experience

A minimum of 10 years of Word Processing experience, including 5 years of Word Processing supervisory experience.

Legal or financial center experience is preferred.

Compensation

The expected base salary for this position ranges from $125,000 - $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.