Supervisory Account Manager

Summary

This position is located in the Department of Health and Human Services, Assistant Secretary for Administration, headquartered in Washington, District of Columbia. This announcement will close at 11:59 PM, on the day that 75 applications have been received or the closing date of the announcement, whichever comes first.

Duties

WHAT YOU'LL BE DOING DAY TO DAY As a Supervisory Account Manager you will: Adjust staffing resources and design or redesign work processes and procedures to accommodate workload and customer demand. Define team goals and align them with the Payroll Division and the goals of the OPDIVs serviced. Apply knowledge of payroll functions, practices, laws, regulations, and procedures to provide advisory and consultative services concerning time and attendance and payroll processing functions and work practices. Build and maintain relationships with senior HHS management, DFAS, HR, OPM, and other internal and external organizations to understand customer and provider needs and expectations and proactively address payroll problems. Use business intelligence and data-analysis results to interpret and address payroll error trends. Study and analyze trends in payroll problems and research customer needs and service expectations.

Qualifications

WHAT WE ARE LOOKING FOR Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-13 grade level in the Federal service performing at least ALL of the following: Directing the work of staff to accomplish program goals, priorities, and performance expectations. Providing technical guidance on payroll and time and attendance matters in accordance with applicable laws, regulations, and procedures. Managing customer and service-provider relationships to address service needs and resolve complex payroll-related issues. Analyzing program operations and performance data to develop or improve processes, procedures, and service delivery. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website