Supervisory Health System Specialist

Summary

This position is located within the Veterans Health Administration (VHA), VA Mid-Atlantic Health Care Network (VISN 6), Durham VA Health Care System (DVAHCS), Durham, North Carolina. The Supervisory Health System Specialist (HSS) reports to the Associate Director, Patient Care Services / Chief Nurse Executive (ADPCS/CNE) and functions as a key member of the medical center's executive management team in this active, closely affiliated tertiary care medical center.

Duties

Major duties include but not limited to: Operational Coordination 70% Serves as advisor to the ADPCS/CNE and as a focal point for inquiries, dissemination of instructions, and review and evaluation of data and reports. Provides support to the ADPCS/CNE in completion of assignments related to patient flow, patient access, credentialing and privileging, construction projects, performance measures, etc. This is accomplished through initiation and completion of staff studies, coordination of committee work, and identification of problem areas, review and analysis of data concerning clinical services. The Health System Specialist is called upon to represent the ADPCS/CNE at meetings, and the position must conduct and be able to engender the respect and confidence of the executive leadership team, Associate Chief Nurses, Nurse Managers and other staff within Patient Care Services and the Medical Center in order to perform management and administrative responsibilities effectively. Develops both long and short-range policies and plans based on the needs of the Patient Care Services. Develops and implements policies and procedures in coordination with Patient Care Service Chiefs (Associate Chief Nurses) and Chief of SPS/RME as appropriate. The policies and procedures concern all aspects of Patient Care Services including budget and fiscal management, supply, recruitment, Nursing Professional Standards Board, service and equipment procurement, human resources and workforce utilization, contract negotiation, and space utilization. Suggests organizational structure and systems to achieve program goals. Analyzes and interprets workload and other data used in resource planning. Ensures that Patient Care Services accurately and completely captures data used to define workload. Supervisory Oversight 30% Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates; gives advice, counsel, or instruction to employees on both work and administrative matters; interview candidates for positions in the unit; recommends appointment, promotion, or reassignment to such positions; hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases; identifies developmental and training needs of employees, providing or arranging for needed development and training; and develops performance standards. Performs other related duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Position Description Title/PD#: Supervisory Health System Specialist/PD502800 Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-12 grade level: One year of specialized experience (equivalent to the GS-11 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Applicants may also combine education and experience to qualify at the GS-12 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-12. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only