Supervisory IT Specialist

Summary

Deliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise. Apply today!

Duties

Direct and manage assigned Platforms Systems Analysts and Specialists using approved tools and processes. Provides direct supervision to all assigned staff to include team leaders, and monitors and/or manages appropriate performance measures and indicators to assess the overall success of the office. Directs and manages technical teams in the daily operations and maintenance of systems and infrastructure. Facilitates the effective exchange of information between stakeholders at all levels. Makes major recommendations which have a direct and substantial effect on the organization and projects managed. Undertakes enterprise operations and infrastructure-level assignments of a special or critical nature. Provide daily support and management of Server Hardware and Operating Systems including ESCi, Hyper-V, Windows and Linux Enterprise Systems. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: NCWF Code: Cybersecurity Code: 641 - Systems Requirement Planner. Consults with customers to evaluate functional requirements into technical solutions Cybersecurity Code: 451 - System Administrator. Responsible for setting up and maintaining a system or specific components of a system (e.g., for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures). Cybersecurity Code: 461 - Systems Security Analyst. Responsible for the analysis and development of the integration, testing, operations, and maintenance of systems security. Work Schedule: Monday - Friday; 8am-4:30pm Compressed/Flexible: Compressed/flexible schedule available at the manager's discretion Telework: This position may be authorized for ADHOC telework. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist/PD20144A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is sedentary, but may involve periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026. You must meet the Basic Requirements (Individual Occupational Requirement) and the Specialized Experience to qualify for this series as described below. Basic Requirements (Individual Occupational Requirement): Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. -AND- You may qualify for the GS-13 based on your experience as described below: Specialized Experience GS-13: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience directly related to supporting Enterprise Server or VA Medical Facilities and must demonstrate at least one year of experience equivalent to the GS-12 level supervising or serving as a technical lead for Enterprise or facility-facing Linux platform operations. Qualifying experience includes directing technical staff, contractors, or vendor-supported teams responsible for Red Hat Enterprise Linux systems and/or AWS and Azure cloud-hosted Linux workloads supporting clinical, administrative, and healthcare operations; overseeing production support, service restoration, patching, vulnerability remediation, access control, backup/recovery, incident response, change coordination, monitoring, configuration management, operational compliance, and customer support for VA facility environments; ensuring secure and available infrastructure services for medical-center mission systems; coordinating with facility customers, cybersecurity, enterprise operations centers, network/storage teams, vendors, and contractors; and maintaining reliable, compliant, mission-ready Linux and cloud platform services supporting VA healthcare delivery. This experience must be detailed in your resume to receive credit. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.