Supervisory IT Specialist

Summary

This position is located in the National Oceanic and Atmospheric Administration (NOAA), National Weather Service (NWS), Office of Systems (SYS), Automated Surface Observing System (ASOS) Operations and Monitoring Center (AOMC), with 1 vacancy in College Park, MD.

Duties

As a Supervisory IT Specialist, you will perform the following duties: Serve as the Automated Surface Observing System (ASOS) Operations and Monitoring Center (AOMC) Section Chief within the Division. Manage and oversee the AOMC policies, procedures, and strategies governing the planning and delivery of services throughout the agency. As the AOMC technical authority in all assignments, provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical Information Technology (IT) issues and functions. Communicate with customers to coordinate work efforts of internal customers, co-workers and train technical personnel who possess little or no management knowledge or experience. Lead task forces and project teams in advanced systems, software and hardware documentation, and record keeping project efforts. Integrate several hardware, software, and computer related services to provide an integrated information system. Analyze and evaluate work concerned with integrated systems of computer programs and computer equipment. Evaluate vendor or employee developed software to assure that it will provide the desired results and operate properly on assigned equipment systems. Support subject matter users by developing or designing applications for computers and in selecting, or assisting in selecting computer equipment. Apply available technologies and basic management principles to adapt computer methods to a variety of subject matter situations. Oversee and perform equipment installation or relocation, testing and acceptance processes. Respond to and resolves problems with software, hardware and systems management and documentation. Diagnose and resolve problems in response to customer-reported incidents. Develop and maintain problem tracking and resolution databases and initiate trouble tickets when necessary. Ensure systems availability, functionality, integrity, and efficiency. Maintain all backup systems in the ASOS Operations and Monitoring Center. Provide both technical and administrative supervision to AOMC Staff members. Manage personnel and coordinate and collaborate with AOMC stakeholders, along with the Operational Monitoring Division Chief, to ensure quality control and timely resolution of ASOS trouble tickets. Manage AOMC Information Technology systems and operations and maintenance activities to meet established performance standards and expectations. Maintain IT Cyber Security requirements as outlined in the NIST 800-53 (inclusive) for the AOMC and advise the overall ASOS program when necessary to maintain a positive cyber security posture. UNIQUE POSITION REQUIREMENTS: This position has been designated as an Emergency Employee within the Operational Monitoring Division, ASOS Operations Monitoring Center. Incumbent is required to be knowledgeable in the areas of ADP system operations, architecture, configuration and maintenance; work order systems, database management and related topics associated with IT Help Desk management, and IT Cyber Security under NIST 800-53. CONDITIONS OF EMPLOYMENT: TELEWORK: Episodic and periodic telework are available for this position. Candidate must conform to all DOC, NOAA and NWS policies and practices. This position has been designated as an Emergency Employee. This position will provide operational support to the NWS in the AOMC during periods of emergency operations. The employee may be required to relocate to an alternate facility which may be located out of the local commuting area. Shift work may be required, and the employee can be assigned to any of the operational shifts in the NWS AOMC. PHYSICAL DEMANDS: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. The employee is subject to working any of the operational shifts, but no special physical demands are required to perform the work. Telework eligibility will be determined by agency policy. WORK ENVIRONMENT: The work area is adequately lighted, heated, and ventilated and the environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The employee may be required to relocate to an alternate facility which may be located out of the local commuting area.

Qualifications

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ EDUCATION: There is no positive education requirement for this position. SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To qualify for the 2210 series: IT COMPETENCIES: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- To qualify at the GS-14 level: SPECIALIZED EXPERIENCE: In addition to meeting the IT Competencies above, applicants must also possess one full year (52 weeks) of specialized experien