Supervisory Management and Program Analyst

Summary

The incumbent serves as Supervisory Management and Program Analyst for the Continuous Process Improvement (CPI) department within Integrated External Networks in the VHA Office of Integrated Veteran Care. The incumbent is relied upon by leadership to provide expert advice and analysis of all program activities and is responsible for the management of a team of Program Analysts who provide expert advice and analysis on process improvement and program management activities.

Duties

Provides expert advice and analysis on process improvement and program management activities to senior leaders and executive management. Coordinates the establishment of goals, objectives, and long-range plans for the office, including arranging annual goal-setting sessions and coordinating development of the final operating plan. Evaluates and monitor administrative activities and make substantive recommendations for program improvements, including recommending changes to enhance operational support services. Develops policies and procedures to ensure that quality requirements are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions influencing the regulatory correctness and responsiveness of program activities and services. Monitors quality program implementation and indicators designed to eliminate inefficiencies and ineffective work practices. Finds and implements ways to eliminate process inefficiencies and improve business practices across a large, complex organization. Investigates and analyzes adverse quality trends or conditions and initiate corrective action. Monitors qualitative and quantitative measurements to identify quality program trends and identify areas requiring further analysis. Performs in-depth research, analyzing operating contingencies and special situations, and assists technical managers and staff in developing process solutions. Directs the program supporting process improvement initiatives across a large and complex directorate. Exercises significant responsibility in dealing with managers of other units or organizations to advance program goals and objectives. Makes or approves selections for subordinate nonsupervisory positions. Plans, assigns and evaluates work of subordinate staff. Work Schedule: Monday - Friday, negotiable between 6:00 a.m. - 4:30 p.m. Compressed/Flexible: available Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Management and Program Analyst/PD572470 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Independently managing project assignments by establishing project goals, developing work plans, and monitoring progress to ensure timely completion of deliverables. Designing and implementing process and quality improvement initiatives. Performing quantitative and qualitative analyses to develop measurable performance indicators and inform management decisions that improve program efficiency and effectiveness. Managing contracted program activities by monitoring performance and deliverable execution. First-line supervisory experience in the Federal environment (planning and assigning work, evaluating performance, developing performance standards, selecting candidates, and resolving employee complaints). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.