Supervisory Management & Program Analyst

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Directorate, Executive Director/Front Office. Location is negotiable to the following locations: Washington, DC Indianapolis, IN New Orleans, LA This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first.

Duties

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about In this position you will be responsible for supervising a subordinate staff, performing studies of processes and organizational effectiveness in various assigned functions. This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10). Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Typical duties include: Directing, implementing, coordinating, and overseeing a division and/or branch within CBP overseeing various functions and/or administrative programs; Developing and evaluating policies in assigned program areas, taking necessary actions to achieve organizational objectives, and recommending program objectives and improvements for the future; Planning, developing and coordinating planning management through briefings, presentations and conferences for executive management. Ensuring that accurate, appropriately concise, and timely information is available to executive management and policy officials; Exercising supervisory responsibilities. Directing and planning work to be accomplished by subordinates, identifying need for changes in priorities and taking action to implement such changes; Promoting an environment in which employees are empowered to participate in and contribute to effective mission accomplishment. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating, and evaluating administrative or management programs by planning, assigning, and monitoring staff workload, schedules, priorities, and resource requirements across assigned functional areas; Conducting complex studies and analyses of program operations, policies, procedures, and resource requirements by reviewing program data, operational practices, workflow, and organizational performance measures; Providing technical advice and analytical support to management on planning systems, management programs, policy implementation, and organizational improvement initiatives by interpreting higher-level guidance, legislation, executive orders, and departmental requirements; Leading or participating in cross-functional teams, studies, or task forces to analyze organizational challenges, coordinate program activities, and implement process improvements by coordinating stakeholder input, establishing project milestones, and tracking planning activities; Preparing briefings, presentations, reports, impact statements, and recommendations for senior leadership on complex program, policy, legislative, or operational issues by consolidating findings, reviewing proposed changes, and documenting management considerations. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/12/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the