Supervisory Medical Administration Specialist - Patient Administration

Summary

The Supervisory Medical Administration Specialist functions as the Chief of Patient Administration for the Business Office. They perform key duties in the areas of program management analysis, administration, supervision and coordination in support of the various units under the Patient Administration Section (PAS).

Duties

The Supervisory Medical Administration Specialist supports the various units under the Patient Administration Section including Eligibility, Enrollment, Compensation & Pension, Emergency Room Administration, decedent affairs, fugitive - felon, as well as after-hours administrative operations performed by the Administrative Officer of the Day (AOD) and lower lead positions. They provide accurate and appropriate guidance and instruction in all aspects of eligibility and enrollment, analyze trends and processes, and coordinate with process improvement specialists teams to improve processes, and ultimately improve patient care programs in the organization. Major Duties include, but are not limited to: Provides a high level of administrative support to the Business Office, upper management and clinical services. Provide leadership in a wide variety of activities relating to enrollment, eligibility, compensation and pension, as well as emergent and after hours administrative operations and to provide support to the section's lead positions. Full responsibility for organizing, planning, directing and controlling all the programs aligned under PSS, and directly supervises several Program Support Assistants and AODs. Responsibility for formulating plans, evaluating and coordinating the day to day administrative management of the entire PSS program. Develops written operating procedures and schedules to guide employees in their work, provides training, assigns and coordinates the work. Establishes priorities, schedules and deadlines for routine and special work assignments and monitors the quality and quantity of work performed. Assures staff capabilities through recruiting, continuing short and long-term training, and staff participation in meetings and seminars. Serves as the system-wide technical expert and Program Manager for all enrollment and eligibility activities. Performs cost analyzes such as development of life cycle or other cost analysis of projects, or performance of cost benefit or economic evaluations of programs. All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service. Work Schedule: Full-Time, Monday-Friday 8:00am - 4:30pm. May require some off-tour coverage. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist - Patient Administration/PD180320 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Health services management and administration practices, principles and techniques and experience in the planning, implementation and coordination of such systems. Emergency management procedures, sufficient to handle hospital operations in absence of higher level officials. Comprehensive knowledge of benefits and entitlements, enrollment policies and procedures. Analytical and systemic approaches to problems of organization, workflow, analysis of information requirements and planning, and project flowcharting. Planning, scheduling and conducting projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in a program or support setting. Computer skills to include data mining and analysis. Inpatient and outpatient operations experience such as admission, discharges, transfers, scheduling, and coordination with Clinical staff. Supervisory experience including team organization for projects, recruitment, and coaching front-line staff. Knowledge of HR principles including labor relations, recruitment, and policy drafting. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related, that demonstrate the knowledge, skills, and abilities necessary to do the work. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience directly related to the position and graduate education in excess of 2 years. (TRANSCRIPT REQUIRED). Preferred Experience: Supervisory experience. Experience with Enrollment Systems, Eligibility, and Veterans Benefits. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.