Supervisory POS Specialist

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Provides application support in efforts to deliver software solutions and services for the Point of Sale (POS) systems for Marine Corps Community Services worldwide. Participates in software system development, and life-cycle maintenance of in-house developed solutions and COTS solutions to include: collecting and defining requirements, analyzing, designing, developing, testing, deploying and maintaining software systems and system documentation. Responsible for contributing to system status reporting and change control. Proactively engages with POS support staff to address system issues and opportunities to improve efficiency and effectiveness. Works with functional users and vendors to troubleshoot and solve system problems. Collaborates with System Administrators, Network Administrators, Database Administrators, Cyber Security, other related tech staff and Software System vendors as appropriate to achieve comprehensive solutions and to provide satisfactory services for the customer. Assists in maintaining a Payment Card Industry (PCI) compliant environment. Contributes, as needed, to MCCS' annual Report on Compliance (ROC), gathering required documentation and samples. Coordinate/perform the Risk Management Framework required tasks as designated by the Cyber Security Branch. Assists in overseeing the physical and logical architecture, design, implementation, and administration of the components that make up the POS applications and tools. Assists in giving input for near and long-term vision for the POS architecture and procedures through development and maintenance of quality control best practices to ensure data is accurate and secure. Assists in evaluating and recommends appropriate technologies, tools, and methods for data management, application functions, and reporting. Assists in the on-going administration and support including user and security administration, performance tuning, application installation, and upgrades. Contributes to detail status reports indicating accomplishments for the reporting period as well as identifying any project related issues. Attends weekly meetings with project members to discuss any project related matters as well as providing business related information. Contributes to the update of project schedules and requirements. Keeps abreast of technological changes and innovations in the data processing field. Provides expertise for the functional needs of business users in the field and at Headquarters. Assist functional departments identify and solve their most critical information, reporting and analytical challenges. Translates business needs into systems requirements and ensures appropriate testing and quality assurance on solutions. Implements and audits system set up to support business/operational goals. Minimizes any disruption of service to all supported business users. Gains approval for any system change that could affect business operations from supervisor/senior management. MCCS has a process that partners IT with Business Functions. This position in the organization could be part of the process therefore the individual could have the overall responsibility to serve as a strategic interface with particular areas of the business. During this process, this individual would be responsible for Business Case Development, New Solution Research and Evaluation and collaboration across IT and business functions on research, initiatives and risk profiling, IT architecture, solutions roadmaps and other areas as designated. Plans, prioritizes and supervises full performance NF4 employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Must be alert to substance abuse and take appropriate action. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Performs other duties as assigned.

Qualifications

Five or more years of progressively responsible technical computer systems support experience in a W2K/UNIX environment. Leadership experience is required, along with a strong understanding and functional knowledge of Point-of-Sale (POS) applications and a general awareness of supporting applications in a cloud environment. Demonstrated experience working with POS solutions, providing support for POS systems and knowledge of FedRAMP guidelines is preferred. Applicable education may be substituted for years of experience. Position requires moderate travel. Must be able to work independently and manage multiple task assignments. Strong oral and written communication skills. Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. As an authorized and privileged user of Department of Defense Information Systems must possess or receive Information Assurance awareness by completing the Security+ Certification as a condition of access within six months of employment and thereafter must complete annual Information Assurance awareness training.

Requirements

See Duties and Qualifications