Supervisory Program Specialist

Summary

This position is located in the office of the Health Care for Homeless Veterans (HCHV) Programwithin the Mental Health Service Line. The function of the Supervisory Program Specialist is tocollect, monitor, and analyze data concerning HCHV, Contract Housing, HUD-VASH, HomelessHotline, Grant and Per Diem (GPD), Homeless Prevention Programs, Community Resource andReferral Center (CRC), H-PACT, as well as Collaborative community programs, and staffing toidentify gaps in services and areas of need.

Duties

Scope: The incumbent supervises one GS-7 Program Support Assistant, one GS-6 Medical Support Assistant, and one Driver to ensure programmatic coverage and effective support across all sites. The incumbent develops relationships with Healthcare for Homeless Program Supervisors at each location along with clinical and administrative staff. The incumbent ensures annual training is complete. S/he provides data management and analytical support along with audits, management controls, and workload analysis for the program. Effect: The work will impact a wide range of activities which are of major importance to the overall mission of ending homelessness. The expected impact is the utilization of strategies in the development of long-range program plans, goals, objectives, and milestones as well as evaluation of the effectiveness of the Homeless program. The incumbent reports to the Section Chief, Homeless Program. The Homeless Program reports directly to the ACOS for Mental Health. S/he is expected to operate under policy guidelines and is expected to identify and initiate analyses and functions needed to accomplish duties. S/he is expected to plan and execute assignments independently in a highly skilled technical setting as a specialized expert. The incumbent plans and schedules work to be accomplished by subordinates, sets and adjusts short-term priorities, assigns work in consideration of employee skills and mission requirements. Additional managerial responsibilities are assigned to this position. A Title 5 Supervisor can administratively (but normally not technically) supervise a Hybrid or Title 38 staffer on matters. The incumbent supports Equal Employment Opportunity (EEO) action plans and other specialemployment program initiatives required of Federal managers by regulation. He/she promotesactions to prevent unnecessary escalation of employee-management disputes to formal status.He/she ensures fair workforce treatment and renders fair and timely decisions in all areas ofdelegated authority in the EEO complaints process. Contacts are with Homeless Program staff, CBOC Homeless Program staff and leadership,Mental Health Service Line leadership, and occasionally VISN Homeless Program leadership.Personal work contacts include individuals representing the interests of patients such asCongressional liaisons and family members. The incumbent is responsible for the direct supervision of all Homeless Program support staff. Incumbent's duties include identifying and integrating internal and external program issues affecting the immediate organization by providing administrative monitoring of all components in the continuum of homeless services to increase effectiveness, efficiency, as well as client and stakeholder satisfaction. Gaps will be identified through an analysis of unmet needs as identified by both staff and Veterans, as well as monitoring of workload, staff productivity from VSSC and Homeless Program Data Cubes. The incumbent's duties will include taking the lead in analyzing data submitted by each program under the homeless umbrella to develop, implement, evaluate, and improve processes and presenting that data to assist program staff with identifying gaps and planning the expansion for services to meet gaps identified as being critical to achieving the plan to end Veteran homelessness. Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD080336 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: I have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service, that is directly related to the work of the position and has equipped me with the particular knowledge, skills and abilities to successfully perform the duties as a Program Analyst. Mastery of sound judgment and a wide range of administrative/program management skills which include qualitative and /or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems. Extensive knowledge of the range of administrative laws, policies, regulations, directives, and precedents applicable to the administration of health care programs. Organization and planning priorities in the order of importance or criticality. Knowledge of VHA regulations, Human Resources regulations, contracting, financial tracking, processes and procedures. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: