Supervisory Program Specialist

Summary

The Supervisory Program Specialist is located in the Enrollment & Case Management Division of the VA Health Eligibility Center. This position will be in the VHA Enrollment and Case Management call center whose primary initiative is to support the Veteran's Health Enrollment system. The primary purpose of this position is to provide second line supervision and management support for staff performing in Enrollment & Case Management.

Duties

Performs supervisory tasks within the scope of the existing HEC policies. Observes subordinate staff performance and conduct work performance critiques. Monitors timeliness of customer support provided by subordinate staff. Develops and implements programs and techniques to establish new and modified work methods /business procedures. Ensures subordinates are trained or otherwise familiar with the section and HEC policies/procedures. Performs multi-functional studies and special projects. Work Schedule: Monday through Friday, 8:00am to 4:30pm CST Telework: This position may be authorized for Ad-hoc telework. Virtual: This is not a virtual position. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Program Specialist/PD06849A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves: (1) Resolving informal complaints and grievances; (2) Performing as a team member in special projects and studies related to healthcare benefits ; (3) Providing advice and counsel to staff related to work and administrative matters; (4) Assuring that subordinates are trained and familiar with policies and procedures; and (5) Creating written performance evaluation reports for subordinate staff members. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., (if related) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of Specialized Experience and Education beyond a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., (if related). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.