Supervisory Program Specialist

Summary

The Supervisory Program Specialist serves in the Inpatient Nursing Services (INS) as the coordinator, advisor, analyst, and planner for the delivery of the health care services within INS. Assists in the design, implementation, modification, and maintenance of quality management and risk management programs. Leads the assigned sections in the coordination and design of operations that impact customer experiences, patient flow, data integrity and clinical access and quality.

Duties

Frequently meets with the Nursing Care Line Executives, advising them on issues that affect the delivery of health care in the INS and the impact on the medical center Analyze problems that are unique to the VA System with its broad program missions, complex administrative management problems and rapid fluctuation in various program priorities and requirements Maintain and improve systems of delivering health care by developing better programs and policies, improving utilization of resources, designing and overseeing needed changes Aids in developing goals and objectives for the INS and translate these into specific actions and policies Responsible for day to day basis for the coordinating and facilitating the function of all services, clinical and administrative, which interfaces with INS Provide administrative supervision for office staff within the sections of the INS Plans and coordinates changes in the workload to meet deadlines and maintain a smooth workflow Continuously monitors the effectiveness and quality of support services in the INS and request service or repair as needed Work Schedule: Monday-Friday, 7:30am-4:00pm (subject to change based on agency needs) Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD04201A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performs supervisory functions for administrative employees of various clinics and surgical services in a hospital/medical center environment. Planning, organizing, and coordinating work for complex organizational processes including quality assurance, data collection, customer service, and patient communications. Conducting analytical studies for nursing satisfaction data. Collaborates with clinical leaders, interdisciplinary teams, and executive management to implement operational improvements, resolve complex administrative issues, and support strategic healthcare initiatives. Experience utilizing/approving VHA systems (VATAS, HRSmart, SEPG/EER, Acustaff, IPPS, SFFX, VISTA). Preferred Experience: Masters in Healthcare Administration or Business Administration 3-5 years of current active supervisory experience For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.