Supervisory Public Safety Dispatcher

Summary

About the Position: Serve as a Supervisory Public Safety Dispatcher for the Directorate of Emergency Services Police/Provost Marshall Communications Branch at JBLM, WA.

Duties

• •Assign work and special duties through shift for Lead Dispatchers.
• •Plan work schedules, revise schedule to meet peak workload periods and manpower shortages.
• •Responsible for the receipt and effective evaluation of 911 emergency calls.
• •Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system.
• •Monitor status and availability of police, fire and medical field units to assure an appropriate response is made.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Current or Prior Permanent Federal Service Employees: One year of specialized experience which includes: 1) Maintaining an accurate status of all emergency response equipment and personnel to assure prompt and accurate response; 2) Responsible for assuring personnel assigned to the shift carry out work assignments in accordance with instructions; and 3) Provide emergency police, fire and medical services to the public by answering emergency 911 calls ensuring emergency service personnel respond with appropriate personnel and equipment and give pre-arrival instructions to callers. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08). Or Specialized Experience for External Applicants: One year of specialized experience which includes: 1) Overseeing and maximizing the utility of complex dispatch, telecommunications, and advanced public safety automation systems; 2) Independently manage high-consequence incoming emergency and non-emergency requests while coordinating tactical incident coordination across multiple jurisdictional public safety agencies; and 3) Interpreting, enforcing, and formulating strategies to implement regulatory guidance on emergency service dispatching policies, protocols, and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09). NOTE: This Installation does not have the intervening grade at the GS-09 level. Time in Grade will be considered at the GS-08 and GS-09 levels of experience. You will be evaluated on the basis of your level of competency in the following areas: Emergency Communication Emergency Response Leadership Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08). Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent(GS-09).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.