Supervisory Veterans Claims Examiner

Summary

The VASRD Program Operations are responsible for providing special project expertise, project management, and data analytics to assist the VASRD Regulations and Implementation teams. Responsible for planning, programming, coordinating, and directing, and reviewing all activities assigned. Monitors programs and activities related to disability benefits and services provided to Veterans, their dependents, or beneficiaries. Works with other elements of VBA in relation to Veterans' benefits.

Duties

Specific duties include: The incumbent is a second level supervisor: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Plans and assigns work, sets priorities, advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate supervisors. Sets performance standards and appraises work of employees. Identifies developmental and training needs of employees; provide and/or arrange for needed development and training. Hears and resolves employee complaints and refers more serious grievances to higher authority with recommendations for resolution. Counsels employees on work and management policies. Effects minor disciplinary actions such as reprimands and warnings, recommends other action in more serious cases. Initiates personnel action for recruitment, reassignment, promotion, reclassification, etc. Interviews and selects employees for vacant positions. Actively support special program such as EEO, safety, internal controls, etc. Serves as an advisor to the VASRD PMO assistant director and CS senior leadership on issues regarding technical, regulatory, procedural, and operational aspects of the CS programs. Studies program operations, economic studies, health outcome studies, new legislation, systems that facilitate automated benefits delivery, management initiatives, and the operation of interacting programs and organizations to assist in the development of new and modified policies and/or regulations. Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions, which support delivery of benefits and services to Veterans. Participates in special projects devoted to supporting policy analysis and updates. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Undertakes long and short-term research. Studies program activities within CS to support the organization's business goals and objectives. Reviews, monitors, and oversees, the completion of additional assignments, to include but not limited to, special projects and preparation of recommendations for procedural or regulatory change. Oversees work products from the VASRD PMO to ensure delivery of accurate, clear, and comprehensible documents and emails, to include but not limited to white papers (options papers, position papers, etc.). Provides timely responses, in writing, to internal and external stakeholder inquiries in a comprehensive, accurate, clear, and comprehensible manner, while adhering to accepted standards of formatting and style, spelling, grammar, punctuation, etc. Prepares all necessary administrative materials, correspondences, and justifications detailing reasons for decisions. Deals with issues of both sensitive and high-profile nature (e.g., Traumatic Brain Injury, Military Sexual Trauma, Agent Orange, Gulf War, etc.) and advises leadership on the national and local impact of changes in process, protocol, or legal statutes, which may impact or shapes the future direction of the organization. Directs information distribution to internal and external stakeholders. Directs and trains others on application of regulations and processes of rulemaking, as well as rulemaking support functions (e.g., project management, data analysis, etc.). Manages and reviews the work products of the Program Operations staff for quality and consistency. Acts as VASRD PMO Assistant Director, as needed. Prepares and provides oral presentations to various audiences within CS, VBA senior leadership, department level executives, and outside agencies. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples. May represent the VASRD PMO Assistant Director at meetings and conferences. Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm. Compressed/Flexible: Not available. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Supervisory Veterans Claims Examiner; PD415750 Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/03/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 15 or higher and the promotion potential of your current position must be at least GS-15. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-15 Grade Level: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The applicant must document knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-ov