Supplier Quality Specialist – West Coast Regional Lead (Onsite Role)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role:

OLAPLEX seeks a highly analytical, detail-oriented, and hands-on Supplier Quality Specialist – West Coast Regional Lead to serve as our primary West Coast quality footprint. In this role, you will act as a vital operational liaison connecting our brand corporate Quality and Supply Chain teams with our West Coast Contract Manufacturers (CMs).

You will combine day-to-day on-site execution with a continuous improvement mindset, perform detailed physical inspections, drive root cause analysis (RCA) on line deviations, and build strong, collaborative working relationships with third-party manufacturing partners.

As a bridge between our brand and our manufacturing partners, you will be responsible for real-time oversight and rigorous physical testing of our products before they reach our customers.

Key Responsibilities

Liaison & Relationship Management

Cross-Functional Bridge: Serve as the primary, high-touch liaison connecting West Coast Contract Manufacturers with the brand and corporate Quality, Operations, and Supply Chain teams to ensure seamless alignment on standards, timelines, and defect resolution

CM Partnership & Accountability: Establish and nurture strong, trusted working relationships with West Coast CM leadership and floor personnel, balancing collaborative partnership with rigorous quality oversight

On-Site Inspections & Hands-On Testing

On-Site Presence: Visit local West Coast Contract Manufacturers according to production schedules to oversee active runs, conduct line audits, and perform final product lot assessments

AQL Sampling: Execute rigorous lot acceptance inspections based on established Acceptable Quality Limit (AQL) sampling plans and Olaplex specifications

Physical & Functional Testing: Perform high-precision, hands-on testing, including Torque Testing: Verifying cap, pump, and closure application to exact specification, Leakage & Seal Testing: Testing seal integrity under ambient, pressure, or vacuum conditions

Aesthetic & Packaging Checks: Monitoring fill levels, label alignment, lot/exp coding accuracy, and structural packaging integrity

Non-Conformance & Root Cause Analysis

Non-Conformance, Investigation, SCARs & Root Cause Analysis

Non-Conformance, Investigation, SCARs & Root Cause Analysis

Immediate Escalation: Recognize production deviations or out-of-spec conditions instantly and initiate real-time line holds and supervisor/HQ escalations when required

SCAR Issuance & Management: Formally draft and issue Supplier Corrective Action Requests (SCARs) to CMs or material suppliers whenever significant non-conformances (NCs) occur

Root Cause Analysis (RCA): Wear the "investigator hat" when quality issues arise—leading site-level root cause investigations (using 5-Why, Fishbone, methodologies) in direct coordination with CM / Supplier quality units.

CAPA & Investigation Closure: Rigorously follow up with suppliers and CMs to evaluate proposed corrective actions, verify implementation efficacy, and formally close out investigations and associated CAPAs in a timely manner

Supply Issue Log Tracking: Maintain and continuously update the centralized Supply Issue Log / NC Tracking Log to ensure full transparency and real-time visibility for the corporate Quality and Supply Chain teams in New York

Customer Complaint Management & CM Investigations: Review customer complaints arising from our internal CRM system and initiate investigations into formal investigation requests to CMs, reviewing CM retain samples and production records, and driving thorough investigations to completion

Compliance & Digital Reporting

GMP Oversight: Ensure all manufacturing and packaging activities strictly adhere to ISO 22716 and Cosmetic Good Manufacturing Practices (cGMP)

Analytical & Real-Time Reporting: Maintain real-time inspection logs, trend defect data, and create daily/weekly visibility dashboards for corporate teams using Google Sheets/Forms and enterprise tools

About You:

4+ years of hands-on Quality Assurance experience within personal care, cosmetics, or beauty manufacturing

Proven track record of working on-site with third-party Contract Manufacturers in an outsourced production environment.

Must be based in Los Angeles Metro with flexibility to travel locally across regional CM manufacturing sites as required by production schedules

Ability and willingness to spend 90% of time onsite at primary CM and 25-30% travel to other CMs

Demonstrated proficiency in Root Cause Analysis (RCA) techniques and structured problem-solving methodologies for line failure mode investigation

Deep understanding of ISO 22716 and Cosmetic cGMP guidelines

Comfortable operating precision measurement tools (torque meters, digital calipers, visual gauges) and performing repetitive, high-precision physical testing

Exceptional eye for detail; capable of detecting subtle packaging, aesthetic, or process variations before they impact finished goods

Excellent written and verbal communication skills

Ability to communicate clearly and constructively with CM plant operators, plant management, and cross-functional teams in New York

Advanced proficiency in Google Workspace (Sheets, Forms, Docs) and familiarity with quality management systems (QMS) or ERPs for data tracking and defect trending

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards:

The annual base pay for this position is $80,000 - $100,000 (hourly wage $38.60 - $48.10) with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

Competitive compensation

Work/Life Balance: Flexible paid time off and 11 paid holidays

Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options

Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents

Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested

Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!

Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX

Products: Twenty (20) free products per year, plus a friends and family discount

Our Commitment to Diversity, Equity, and Inclusion:

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and