Supplier Retention Representative

Overview

As a Supplier Retention Representative , you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences.

What You’ll Do

Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner

Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines

Engage in consultative sales practices to enhance retention and identify revenue opportunities

Identify emerging trends and insights based on supplier interactions and communicate them to the business

Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions

Partner with internal teams to support supplier-facing initiatives and identify process improvements

Manage low-dollar spend accounts ranging from $0 to $500,000

What We’re Looking For

1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)

Strong verbal and written communication skills with the ability to explain complex concepts clearly

High attention to detail, organization, and accuracy

Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce

Self-motivated and disciplined, able to manage tasks independently

Strong problem-solving abilities and creative thinking when resolving supplier issues

Proven ability to build and maintain strong supplier relationships

Analytical mindset with the ability to interpret data and trends

Adaptability to evolving processes and tools

Comfortable presenting solutions and ideas to suppliers or internal teams

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,300 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work ®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.

Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.

Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

18 days PTO*

11 Holidays (8 company recognized & 3 floating holidays)

16 hours per year of paid Volunteer Time Off (VTO)

Competitive Healthcare

High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage

Dental Base Plan Coverage

100% AvidXchange paid Life Insurance

100% AvidXchange paid Long-Term Disability

100% AvidXchange paid Short-Term Disability

Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents

Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents

401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%

Parental Leave: 8 weeks 100% paid by AvidXchange**

Eldercare Leave: 8 weeks at 100% pay to care for a qualifying family member***

Discounts on Pet, Home, and Auto insurance

Onsite gym fitness center, yoga studio, and basketball court

Gym reimbursements for remote teammates up to $28/month

Tuition Reimbursement up to the federal maximum of $5,250***

Hybrid Workplace Flexibility

Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.