ZEISS

Supply Chain Analyst

Bangalore

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hirly's read of this role

Role family: Supply chain
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 2 Nov 2026

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the posting

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India .

Position Overview
The Control Tower Operations Analyst is responsible for end-to-end supply chain visibility, order health management, and fulfilment performance across ZEISS India. Acting as the nerve centre of operations, this role monitors, analyses, and resolves supply chain disruptions in real time — ensuring every order reaches the customer perfectly, on time, every time.

Key Responsibilities
1. Order Management & Availability
Monitor end-to-end order lifecycle from booking to delivery across all channels
Track product availability and replenishment triggers to prevent stockouts and service failures
Identify at-risk orders proactively and drive corrective actions before SLA breach

2. On-Time Delivery & Fulfilment
Own OTD performance across regions, customers, and product lines with daily tracking
Coordinate with 3PLs, carriers, and warehouses to resolve in-transit exceptions
Enforce order processing timelines and warehouse dispatch adherence

3. Problem Solving, RCA, CAPA & Process Governance
Lead structured RCA (5-Why, Fishbone) for delivery failures, order errors, and availability gaps
Develop and track time-bound CAPA plans to eliminate repeat failures
Identify process gaps, implement SOP improvements, and improve metrics

4. Metrics & Reporting
Own scorecards across: Perfect Order Rate · OTD · Productivity · Customer Experience · Availability · Inventory Ageing
Monitor inventory ageing buckets and drive clearance actions with planning and commercial teams
Maintain live dashboards and present insights at weekly ops and monthly business reviews

5. Stakeholder Management
Coordinate across Sales, Customer Service, Logistics, Warehouse, and Finance
Engage 3PLs, distributors, and carriers for proactive issue resolution
Drive cross-functional alignment on escalations and improvement initiatives

Required Qualifications & Skills
3–6 years in Supply Chain Operations, Logistics, or Order Management
Hands-on experience with RCA, CAPA, and SOP development
Proficiency in SAP, Power BI, and Advanced Excel
High attention to detail with structured problem-solving capability
Strong stakeholder management and communication skills across SCM, warehouse, and finance teams

Your ZEISS Recruiting Team:

Manoj Badaik

Original posting on ZEISS's site ↗

Listed on hirly, a job board. hirly is not the employer: ZEISS is hiring for this role.

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