Supply Chain Associate

The Supply Chain Associate will be responsible for leading the distro of orders based on accounts’ PO and delivery schedule, and returns entry. He/She will also be responsible in allocation of orders and generation of pick tickets. He/She will also manage customer service for socmed accounts. He/She will also drive improvement initiatives to ensure productivity and efficiency in the functions he/she is handling.

• •Execute the global and local company’s standards, processes, policies and systems in supply chain management.
• •Accurately and timely allocation of stocks based on accounts’ POs and delivery schedule.
• •Ensure complete documentations are submitted to customers prior delivery of products to their warehouse (pre-alert, DRs, invoices, etc)
• •Monthly and weekly monitoring, updating and cleaning of gdc data – oversold
• •Accurately and timely processing of returns and ensures correct quantity and return reason.
• •Accurately and timely response to all socmed customer concerns whether through DM or comments.
• •Comprehensive monthly reporting of all concerns customer service inquiries and soc med concerns received with classifications.
• •Escalate to the right department any urgent queries or comments garnered from website and social media accounts.
• •Collaborate with other departments to ensure timely and accurate respond to customer needs.
• •Establish and maintain collaborative working relationships with customers to achieve customer satisfaction.
• •Submits required periodical report and updates to management.
• •Address and ensure closure all customer queries.
• •Assist SC Asst Manager on process design of different tasks within the scope of work.
• •Document and assess processes within scope for improvements.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.