Supply Chain Coordinator

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Order Fulfilment Manager

Purpose of the role: Being point of contact for Customer Service and TDT delivery hubs, ensuring query resolution

Your responsibilities can include:

Monitoring the TDT hubs performance by performing continuous inspections

Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution

Recommending changes to management and compliance management to improve procedures so that customer expectations are managed or exceeded

Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution

Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance

Data capturing into the respective systems to ensure business and customers are up to date with deliveries

Quality control of data

Other duties and tasks as assigned

Qualifications and experience:

Matric (Grade 12)

Degree / Diploma in Supply-Chain/ Logistics

Min 1-2 years experience

Ability to read and write in English and interpret written instructions

Confidence in sharing information and providing feedback

Solid communication

Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook

Basic math skills and sound mathematical reasoning

Must have an organised approach to task completion and great attention to detail

Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job

Able to communicate with all levels of management

Strong organisation skills

Demonstrated ability to effectively complete work records with strong attention to detail

Ability to read and interpret data and draw valid conclusions

Ability to work in a fast-paced environment

Must be able to work weekends and overtime as required

Attributes required :

Ability to read and write in English and interpret written instructions

Confidence in sharing information and providing feedback

Solid communication

Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook Basic math skills and sound mathematical reasoning

Must have an organised approach to task completion and great attention to detail

Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job

\Able to communicate with all levels of management

Strong organisation skills

Demonstrated ability to effectively complete work records with strong attention to detail

Ability to read and interpret data and draw valid conclusions

Ability to work in a fast-paced environment

Must be able to work weekends and overtime as required

Why Join TFS:

Purpose-driven impact : Transform lives through logistics innovation

Advanced technology: Work with cutting-edge systems in a fast-paced environment

Career growth: Thrive in an agile space that champions continuous improvement

Inclusive culture : Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.