Supply Technician

Summary

See below for important information regarding this job.

Duties

• •Serves as the primary DLA customer-support point of contact for industrial customers on DLA- and non-DLA-managed items, including product information, pricing, and order-related issues.
• •Provides tailored customer support by maintaining customer data, responding to inquiries, and coordinating with subject-matter experts to resolve customer concerns.
• •Reviews sales-order reports daily; process cancellations, status updates, and modifications; follows up on customer receipt; and escalates orders not meeting customer requirements.
• •Ensures timely processing of customer orders and customer access to product, account, and order information.
• •Provides timely order status and resolves sales-order discrepancies and customer requests in accordance with applicable supply policies, procedures, regulations, and operating instructions.
• •Identifies, creates as appropriate, and resolves routine Customer Relationship Management (CRM) service tickets; monitors ticket workload, research aging tickets, and elevates complex issues to Customer Support Specialists.
• •Coordinates with storage,distribution, DLA organizations to resolve material, turn-in, tracking, and supply discrepancies. Serve as the single point of contact for mission-capable (MICAP) requirements and assist with the Awaiting Parts Program (AWP).

Qualifications

To qualify for a Supply Technician, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Providing customer support for supply, logistics, inventory, or order-management functions, including responding to customer inquiries and maintaining order data. Reviewing and processing customer orders, cancellations, modifications, and status requests; resolving delayed or discrepant orders. Using automated supply, distribution, or ordering systems to research transactions and resolve customer-support issues. Applying supply policies, procedures, and operating instructions to resolve routine material, tracking, and service-request issues. Coordinating with storage, distribution, procurement, and other functional personnel to resolve complex supply problems and elevate unresolved cases. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.