Support Administrator

Job Description

1. Communication & Correspondence

• •Prepare and email letters to parents using ISAMs software
• •Draft, type, and dispatch reports, articles, letters, and School Newsletters
• •Check all school correspondence before sending to parents
• •Respond to parent queries via email, phone, and in person quickly and efficiently
• •Act as a central communication point between leadership, staff, parents, and external stakeholders
• •Support Parent Portal, Engage, and school communication systems

2. Administration & Office Management

• •Devise and maintain office systems, including data management and filing
• •Use appropriate IT resources
• •Provide executive administrative support for senior leadership
• •Undertake other duties commensurate with the post to ensure smooth school operations
• •Streamline processes to ensure efficient team performance
• •Maintain office supply inventories and operational resources

3. Student Records & Attendance

• •Maintain accurate student records, attendance data, and compliance documentation
• •Ensure all attendance reports are compiled daily
• •Manage and oversee student absence reporting, tracking, follow-up communications, and related administrative processes
• •Process all leaving requests
• •Ensure all reports are entered onto the school portal

4. Events & School Activities Coordination

• •Help coordinate event logistics, room set-ups, and resource allocation for internal and external events
• •Coordinate whole-school calendar events, deadlines, and administrative schedules
• •Assist with planning school events, open days, and parent functions
• •Responsible for all ECA set-ups
• •Coordinate and manage school photographer bookings, scheduling, communications, and logistics
• •Manage bookings and scheduling for meeting rooms, auditorium, and shared school spaces

5. Documentation & Reporting

• •Prepare letters, presentations, and reports
• •Compile all school reports and labels
• •Responsible for all mail merges

6. Procurement & External Liaison

• •Manage stationery orders, including whole-school main supply orders
• •Support procurement, purchase orders, and invoice coordination
• •Liaise with suppliers, contractors, and external service providers

7. Coordination & Stakeholder Support

• •Coordinate, distribute, and collate relevant documentation to and from homes and schools
• •Provide support to Heads, teachers, and parents as required
• •Carry out specific projects and research
• •Always observe a code of strictest confidentiality

ISP Principles

Begin with our children and students . Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect . We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.