Support Analyst

At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let’s create it together.

We’re building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We’re growing fast while still small enough that everyone's work is visible and impactful.

• About the role
• We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.

This role is based out of our headquarters in Mclean, VA or one of our hubs in Bellevue, WA or New York City. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.

Range Support Team Mission Statement

We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.

What you’ll do with us

Assist our members with questions on how to use the Range platform

First line of defense on technical issues they are experiencing

Figure out the member's problem quickly and effectively offer the right solution

Create and maintain a knowledge library of how Range works

Maintain success metrics and data as directed

Be an active part of a collaborative team and share best practices

Refine our customer-facing AI agent to scale support

Leverage AI tools to uplevel your daily output

What will set you apart

3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred

Strong problem-solving and written communication skills

BS or BA preferred

Experience using financial services technology

An interest in the tech industry and/or consumer fintech experience

Benefits

Comprehensive health coverage: Medical, dental, and vision

401k plan

Technology allowance

PTO

Top of Market Pay

Paid parental leave

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.