Citic Clsa

Support Analyst, End User Services, IT

Hong Kong

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hirly's read of this role

Seniority: Mid level
Country: HK
Work mode: On-site / unstated
First seen by hirly: 3 Oct 2026

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the posting

Position Description

The IT End User Services Team is seeking a Desktop Support Analyst with focus on VIP user support to provide comprehensive support and solutions to the end users, ensuring smooth operation of desktop systems, software, and hardware. The ideal candidate will possess strong technical skills, troubleshooting expertise, and a customer-oriented approach.

Key Areas of Responsibilities

Act as the primary point of contact for VIP users, delivering high-level technical support with a personalized touch

Provide expedited response and resolution to technical issues faced by VIP users, ensuring minimal disruption to their workflow

Install, configure, and troubleshoot desktop systems, peripherals, and applications

Responsible for video conferencing management and offsite presentation support

Collaborate with IT Help Desk and other IT teams to escalate and resolve complex technical issues

Assist in maintaining IT inventory and asset management records

Ensure compliance with IT security policies and procedures

Stay updated on technological advancements and recommend improvements to enhance end-user experience

Requirements

Bachelor's degree in IT or related field (or equivalent experience)

Around 3 years experience in desktop support roles, preferably in the financial services or investment banking sector

Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts

Excellent troubleshooting skills and ability to identify and resolve technical issues

Knowledge on ITIL service desk related processes

Exceptional customer service and communication skills

Fluent in Mandarin, Cantonese and English for effective communication with bilingual users

Ability to work independently and as part of a team in a fast-paced environment

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Original posting on Citic Clsa's site ↗

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